Services A-Z (74)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Accounts & Access Management

Not sure what's wrong with your account? Start here.

Application Development

Collaborate with OIT on the development of custom software applications for your team or project. Through the use of custom applications, you can streamline your day-to-day activities, manage projects, and organize processes.

Armored Things Service Request

Audio Visual Services

Request a custom A/V engineering, digital signage, security cameras, Zoom/Panopto Rooms.

B

Backup & Recovery

DPM, Legato, TSM; Store your departmental files with OIT. Schedule automatic backups, save multiple file versions and recover files at any time.

Business Information Systems

Collaborate with OIT to create and manage enterprise applications. Our team will work with your department to provide application development, configuration, and customization for enterprise applications. Examples of our partnerships include Archibus, Gallagher Security Access, Form creation and integration, myUTK, and OrgChart.

C

Cable TV

Cable TV is available to students living in university housing rooms and to Administrative Offices and Departments.

Classroom Technology Fix/Troubleshooting

Need immediate classroom help? Call 865-974-9110.
If you do not need immediate assistance, continue on to submit a request.

Classroom Technology Training

Classroom technology specialists are available to consult and train instructors with all the technology you may find in a typical Technology-Enhanced Classroom (TEC).

College of Education, Health, and Human Sciences

College of Nursing

Compromised Account or Device

Need help with a compromised account, computer, or device?

D

Data Centers

Database Administration

Microsoft (MS) SQL Server, MySQL, and Oracle databases.

Desktops, Laptops, & Mobile

Report a problem or open a request for a computer, laptop, tablet, or smartphone.

Digital Media Services (DMS)

DMS provides text scanning and video clip digitization within copyright standards.

Document Imaging & Management

OnBase; Enterprise document management software creates a central electronic location for all your departments’ document-centric information to be captured and stored.

Duo Two-Factor Authentication

Request help with Duo, our two-factor authentication application.

Duo Two-Factor Hardware Token Request

Request a two-factor hardware token if you do not have a smartphone.

E

Email & Collaboration Applications (Microsoft 365 and Google Workspace)

Microsoft 365 Outlook, Teams, and Groups; Google Workspace and Gmail; Listserv, & SMTP access.

F

Faculty Information Systems

We develop and support tools for Faculty; Elements, Faculty Review, Periodic Post-Tenure Performance Review, & Interfolio Faculty Search.

File Sharing & Storage

Microsoft OneDrive for Business, Google Drive, T-Storage, & UT Vault.

H

Haslam College of Business

HDMI Adapter Request

Faculty members may be issued one (1) HDMI adapter for classroom use.

HelpDesk Walk-in Center at the Hodges Library Commons

Check-in for help with your UT email, setting up Wi-Fi on your phone, or pick up a hardware token.

High Performance & Scientific Computing

Infrastructure for Scientific Applications & Advanced Computing (ISAAC); Access powerful clusters of computers to run applications that are computationally challenging or data-intensive.

I

Information Management & Analytics

Data management, analytics, reporting, data central, campus data warehouse, data cookbook, Argos, SAS Business Intelligence.

Information Security

Find resources and training for keeping your information secure.

Institute for Public Service (IPS)

Instructional Design & Support

OIT partners with faculty and instructors to help with the design of your course.

IP Manager Request (IPMGR)

Request Static IP Addresses and CNames.

IP Names & Addresses

Help with Network Registration (NetReg) and DNS/DHCP issues.

IT Service Management (ITSM)

TeamDynamix ticketing and request tracking; service level management and agreements. Request IT Support for your department.

L

Linux System Administration

Red Hat Enterprise Linux; request a virtual server for your department, or get help with the virtual servers you have.

LISTSERV Creation Request

LISTSERV® is a system that makes it possible to create, manage, and control electronic mailing lists.

LISTSERV Update/Change

LISTSERV® owners can request to change, update, or delete an existing LISTSERV® account.

Load Balancing Request

Load Balancing Request

M

MTAS IT Service Request

N

NetID Account Requests & Updates

Use this form to:
- Request a NetID for a person
- Request to Sponsor a person for OIT Services
- Request a NetID for a department or organization
- Request a change to an existing department or organization

NetID Password Help

Help to change or reset your password. This request must be submitted by the account holder or owner.

Network Port Security Exemption Request

By default, all wired network ports restrict access to a single device (defined as a unique MAC address, a.k.a. Ethernet address). If you have a situation that requires the use of multiple MAC addresses behind a single network port, use this form to request an exemption from this policy and describe the reason(s) for your request.

Network Services

Help with wired, wireless (Wi-Fi), Wide-Area-Network (WAN), VPN, and network cabling.

NS Request

Place a departmental order for network service requests.

O

OIT Computer Labs

Computer labs, VolPrint, and Apps@UT.

OIT Computer Labs Software Request

Software requests must be received by the following dates in order to be installed in the computing labs for each semester:

Spring Semester | November 1 of previous year
Summer Semester | April 1
Fall Semester | June 1

Requests received after these deadlines will be deployed in the following semester.
Patches, plugins & updates to existing software will be deployed as possible.

OIT HelpDesk

Not sure where to start or can't log in? Submit a ticket with the HelpDesk.

OIT-Supported WordPress Environment Website Request

The OIT-Supported WordPress environment is designed to allow users to manage content while OIT administrators maintain WordPress, installed plugins, and the underlying operating system.

P

Panopto Lecture Recording

Panopto is a cloud-based service that allows users to record, share, review, and edit video captures from their desktop, laptop, and mobile phones.

R

Request an SSL Certificate

Obtain or renew an SSL certificate.

Research Computing Support

Get help planning your research, acquiring data, analyzing data, and reporting results.

S

Security Services Change Request (Firewall/VPN)

Firewall/VPN requests

Software/Hardware Procurement

See what software is available and find out how to order hardware.

Sponsor a Person for OIT Services

Submit a request to handle special circumstances, such as adding a new employee who needs services immediately, providing access to a contractor or other person not paid through the University payroll system, or creating an account for a campus department or organization.

Student Information Systems

Support for Banner Administrative Pages and Banner Self-Service applications, third party auxiliary systems, & data integrity, data integration and export to campus partners and external vendors.

Student Life

T

Teaching Tools

Canvas, Zoom, Respondus Lockdown Browser, and more.

Telephone Services

Get help with UT office phones, cell phones, conference calling, and more.

Training, Workshops, & Consultations

Get the technology training you need for school, work, teaching, and research.

U

UT Authentication Services Request

Do you want to use one of UT’s authentication services for your apps? OIT manages and supports LDAP, Active Directory, CAS, and Shibboleth.

UT DTS Custom Application Development

We provide business analysis, software and technical solutions to benefit UTSA departments when commercial solutions are not readily available, are available at a prohibitive cost, or are available but fail to meet their requirements.

UT DTS Database Administration

SQL, Oracle, Hana

UT DTS ERP

IRIS is the University branded enterprise resource planning (ERP) system providing financial, human resources, payroll, procurement, and budgeting functionality across all campuses and institutes. The underlying system is an SAP ECC 6.0 system running on an SAP HANA 2.0 database, and IRIS is UT’s branding.

UT DTS Inteum

Inteum

UT DTS IT Security

Includes system hardening, risk assessments, PCI, and incident response.

UT DTS PolicyTech Support

Support for PolicyTech, Policy and Procedure Management Software.

UT DTS Software Procurement & Licensing

Purchase software from any system contract.

UT DTS UTFI/ANDI

We provide application programming and reporting support for The University of Tennessee Foundation’s ANDI system, which is their implementation of the Ellucian Advance software, and its interfaces with other UT enterprise and vendor-provided systems and services.

UT Institute of Agriculture (UTIA)

UTSA Business Intelligence

Data Warehousing, Data Modeling, Reporting Infrastructure, Analytics, and Visualization, etc

UTSA Research Computing

We provide data interfaces with the Cayuse SP/424 system, systems support for the ACAP, ACIM and Research Registration applications, access to the data from the legacy TERA system, and support for the Cayuse BI SharePoint reporting site.

V

Virtual Machine (VM) Request

Request a Windows or Linux virtual machine.

W

Webcasting or Event Capture Request

Request video streaming of academic events, such as classes, symposia, or special lectures.

Websites & Hosting

OIT provides server space to faculty, staff, and students for personal or organizational web hosting and online storage. This includes:
- Linux-based web hosting
- OIT-Supported WordPress
- MySQL databases
- Vanity URLs / Virtual Host (Example: [sitename].utk.edu or [sitename].tennessee.edu)

Windows System Administration

OIT provides system administration of various services to the UTK campus and the University System including Microsoft Windows Servers.