Services A-Z (85)
Accounts & Access Management
Not sure what's wrong with your account? Start here.
Web & Application Hosting
Collaborate with OIT on the development of custom software applications for your team or project. Through the use of custom applications, you can streamline your day-to-day activities, manage projects, and organize processes.
Internet, Networking, & Infrastructure
Teaching, Learning, & Research
Request a custom A/V engineering, digital signage, security cameras, Zoom/Panopto Rooms.
Servers, Storage, & Backups
Store your departmental files with OIT. Schedule automatic backups, save multiple file versions, and recover files at any time.
UT College, Institute, or System Specific Support / Engineering Honors
Breadth Requirement Experience Levels for the Cook Grand Challenge Honors Program/Honors Concentration, and NAE Grand Challenge Scholar Programs
Academic & Administrative Services
Collaborate with OIT to create and manage enterprise applications. Our team will work with your department to provide application development, configuration, and customization for enterprise applications. Examples of our partnerships include Archibus, Gallagher Security Access, Form creation and integration, myUTK, OrgChart, TouchNet Admin.
Phones, Conferencing, & Cable TV
Cable TV is available to students living in university housing rooms and to Administrative Offices and Departments.
Computer, Mobile, & Software Help
Faculty members may be issued one (1) HDMI adapter or Persona Voice Amplifier for classroom use.
Teaching, Learning, & Research
Need immediate classroom help? Call 865-974-9110.
If you do not need immediate assistance, continue on to submit a request.
Teaching, Learning, & Research
Classroom technology specialists are available to consult and train instructors with all the technology you may find in a typical Technology-Enhanced Classroom (TEC).
UT College, Institute, or System Specific Support
UT College, Institute, or System Specific Support
Information Security
Need help with a compromised account, computer, or device?
Internet, Networking, & Infrastructure
Internet, Networking, & Infrastructure
Servers, Storage, & Backups
Microsoft (MS) SQL Server, MySQL, and Oracle databases.
Computer, Mobile, & Software Help
Report a problem or open a request for a computer, laptop, tablet, or smartphone.
Computer, Mobile, & Software Help
Teaching, Learning, & Research
DMS provides text scanning and video clip digitization within copyright standards.
Academic & Administrative Services
OnBase; Enterprise document management software creates a central electronic location for all your departments’ document-centric information to be captured and stored.
Accounts & Access Management
Request help with Duo, our two-factor authentication application.
Accounts & Access Management
Request a two-factor hardware token if you do not have a smartphone.
Email, Collaboration, & Teamwork
Microsoft 365 Outlook, Teams, and Groups; Google Workspace and Gmail; Listserv, & SMTP access.
Email, Collaboration, & Teamwork
Academic & Administrative Services
We develop and support tools for Faculty; Elements, Faculty Review, Periodic Post-Tenure Performance Review, & Interfolio Faculty Search.
Email, Collaboration, & Teamwork
Microsoft OneDrive for Business, Google Drive, T-Storage, & UT Vault.
UT College, Institute, or System Specific Support
Computer, Mobile, & Software Help
Check-in for help with your UT email, setting up Wi-Fi on your phone, or pick up a hardware token.
Teaching, Learning, & Research
Infrastructure for Scientific Applications & Advanced Computing (ISAAC); Access powerful clusters of computers to run applications that are computationally challenging or data-intensive.
Academic & Administrative Services
Data management, analytics, reporting, data central, campus data warehouse, data cookbook, Argos, SAS Business Intelligence.
Information Security
Find resources and training for keeping your information secure.
UT College, Institute, or System Specific Support
Teaching, Learning, & Research
OIT partners with faculty, instructors, and graduate teaching assistants to help with using all of the teaching and learning tools supported on campus.
Computer, Mobile, & Software Help
Internet, Networking, & Infrastructure
Request Static IP Addresses and CNames.
Internet, Networking, & Infrastructure
Help with Network Registration (NetReg) and DNS/DHCP issues.
Academic & Administrative Services
TeamDynamix ticketing and request tracking; service level management and agreements. Request IT Support for your department.
Servers, Storage, & Backups
Red Hat Enterprise Linux; request a virtual server for your department, or get help with the virtual servers you have.
Email, Collaboration, & Teamwork
LISTSERV® is a system that makes it possible to create, manage, and control electronic mailing lists.
Email, Collaboration, & Teamwork
LISTSERV® owners can request to change, update, or delete an existing LISTSERV® account.
Internet, Networking, & Infrastructure
Load Balancing Request
UT College, Institute, or System Specific Support
Accounts & Access Management
Use this form to:
- Request a NetID for a person
- Request to Sponsor a person for OIT Services
- Request a NetID for a department or organization
- Request a change to an existing department or organization
Accounts & Access Management
Help to change or reset your password. This request must be submitted by the account holder or owner.
Internet, Networking, & Infrastructure
By default, all wired network ports restrict access to a single device (defined as a unique MAC address, a.k.a. Ethernet address). If you have a situation that requires the use of multiple MAC addresses behind a single network port, use this form to request an exemption from this policy and describe the reason(s) for your request.
Internet, Networking, & Infrastructure
Help with wired, wireless (Wi-Fi), Wide-Area-Network (WAN), VPN, and network cabling.
Internet, Networking, & Infrastructure
Place a departmental order for network service requests.
Computer, Mobile, & Software Help
Computer labs, VolPrint, and Apps@UTK.
Computer, Mobile, & Software Help
Software requests must be received by the following dates in order to be installed in the computing labs for each semester:
Spring Semester | November 1 of previous year
Summer Semester | April 1
Fall Semester | June 1
Requests received after these deadlines will be deployed in the following semester.
Patches, plugins & updates to existing software will be deployed as possible.
Computer, Mobile, & Software Help
Not sure where to start or can't log in? Submit a ticket with the HelpDesk.
Web & Application Hosting
The OIT-Supported WordPress environment is designed to allow users to manage content while OIT administrators maintain WordPress, installed plugins, and the underlying operating system.
Teaching, Learning, & Research
Panopto is a cloud-based service that allows users to record, share, review, and edit video captures from their desktop, laptop, and mobile phones.
Web & Application Hosting
Obtain or renew an SSL certificate.
Teaching, Learning, & Research
Get help planning your research, acquiring data, analyzing data, and reporting results.
Internet, Networking, & Infrastructure
Firewall/VPN requests
Computer, Mobile, & Software Help
See what software is available and find out how to order hardware.
Accounts & Access Management
Submit a request to handle special circumstances, such as adding a new employee who needs services immediately, providing access to a contractor or other person not paid through the University payroll system, or creating an account for a campus department or organization.
Academic & Administrative Services
Support for Banner Administrative Pages and Banner Self-Service applications, third party auxiliary systems, & data integrity, data integration and export to campus partners and external vendors.
UT College, Institute, or System Specific Support
Teaching, Learning, & Research
Canvas, Zoom, Proctorio, and more.
Phones, Conferencing, & Cable TV
Get help with UT office phones, cell phones, conference calling, and more.
UT College, Institute, or System Specific Support / Institute for Public Service (IPS) / Tennessee Language Center
Request help with email, computers, Zoom, the TLC network, or other TLC services.
(For employees and instructors with a NetID account.)
UT College, Institute, or System Specific Support / Institute for Public Service (IPS) / Tennessee Language Center
Request technical assistance with Zoom, Matrix, SimplyBook, and other TLC services.
(For student and TLC clients without a NetID account.)
Teaching, Learning, & Research
Get the technology training you need for school, work, teaching, and research.
Accounts & Access Management
Do you want to use one of UT’s authentication services for your apps? OIT manages and supports LDAP, Active Directory, CAS, and Shibboleth.
UT College, Institute, or System Specific Support
UT College, Institute, or System Specific Support / UT Division of Technology Solutions (DTS)
We provide business analysis, software and technical solutions to benefit UTSA departments when commercial solutions are not readily available, are available at a prohibitive cost, or are available but fail to meet their requirements.
UT College, Institute, or System Specific Support / UT Division of Technology Solutions (DTS)
SQL, Oracle, Hana
UT College, Institute, or System Specific Support / UT Division of Technology Solutions (DTS)
IRIS is the University branded enterprise resource planning (ERP) system providing financial, human resources, payroll, procurement, and budgeting functionality across all campuses and institutes. The underlying system is an SAP ECC 6.0 system running on an SAP HANA 2.0 database, and IRIS is UT’s branding.
UT College, Institute, or System Specific Support / UT Division of Technology Solutions (DTS)
Inteum
UT College, Institute, or System Specific Support / UT Division of Technology Solutions (DTS)
Includes system hardening, risk assessments, PCI, and incident response.
UT College, Institute, or System Specific Support / UT Division of Technology Solutions (DTS)
Support for PolicyTech, Policy and Procedure Management Software.
UT College, Institute, or System Specific Support / UT Division of Technology Solutions (DTS)
UT College, Institute, or System Specific Support / UT Division of Technology Solutions (DTS)
Purchase software from any system contract.
UT College, Institute, or System Specific Support / UT Division of Technology Solutions (DTS)
We provide application programming and reporting support for The University of Tennessee Foundation’s ANDI system, which is their implementation of the Ellucian Advance software, and its interfaces with other UT enterprise and vendor-provided systems and services.
UT College, Institute, or System Specific Support / UT Institute of Agriculture (UTIA)
UT College, Institute, or System Specific Support
UT College, Institute, or System Specific Support
UT College, Institute, or System Specific Support
UT College, Institute, or System Specific Support
Data Warehousing, Data Modeling, Reporting Infrastructure, Analytics, and Visualization, etc
Servers, Storage, & Backups
Request a Windows or Linux virtual machine.
Teaching, Learning, & Research
Request video streaming of academic events, such as classes, symposia, or special lectures.
Web & Application Hosting
OIT provides server space to faculty, staff, and students for personal or organizational web hosting and online storage. This includes:
- Linux-based web hosting
- OIT-Supported WordPress
- MySQL databases
- Vanity URLs / Virtual Host (Example: [sitename].utk.edu or [sitename].tennessee.edu)
Servers, Storage, & Backups
OIT provides system administration of various services to the UTK campus and the University System including Microsoft Windows Servers.