Services A-Z (74)

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Collaborate with OIT on the development of custom software applications for your team or project. Through the use of custom applications, you can streamline your day-to-day activities, manage projects, and organize processes.

Request a custom A/V engineering, digital signage, security cameras, Zoom/Panopto Rooms.

DPM, Legato, TSM; Store your departmental files with OIT. Schedule automatic backups, save multiple file versions and recover files at any time.

Collaborate with OIT to create and manage enterprise applications. Our team will work with your department to provide application development, configuration, and customization for enterprise applications. Examples of our partnerships include Archibus, Gallagher Security Access, Form creation and integration, myUTK, and OrgChart.

Cable TV is available to students living in university housing rooms and to Administrative Offices and Departments.

Need immediate classroom help? Call 865-974-9110.
If you do not need immediate assistance, continue on to submit a request.

Classroom technology specialists are available to consult and train instructors with all the technology you may find in a typical Technology-Enhanced Classroom (TEC).

Need help with a compromised account, computer, or device?

Microsoft (MS) SQL Server, MySQL, and Oracle databases.

Report a problem or open a request for a computer, laptop, tablet, or smartphone.

DMS provides text scanning and video clip digitization within copyright standards.

OnBase; Enterprise document management software creates a central electronic location for all your departments’ document-centric information to be captured and stored.

Request help with Duo, our two-factor authentication application.

Request a two-factor hardware token if you do not have a smartphone.

Microsoft 365 Outlook, Teams, and Groups; Google Workspace and Gmail; Listserv, & SMTP access.

We develop and support tools for Faculty; Elements, Faculty Review, Periodic Post-Tenure Performance Review, & Interfolio Faculty Search.

Microsoft OneDrive for Business, Google Drive, T-Storage, & UT Vault.

Faculty members may be issued one (1) HDMI adapter for classroom use.

Check-in for help with your UT email, setting up Wi-Fi on your phone, or pick up a hardware token.

Infrastructure for Scientific Applications & Advanced Computing (ISAAC); Access powerful clusters of computers to run applications that are computationally challenging or data-intensive.

Data management, analytics, reporting, data central, campus data warehouse, data cookbook, Argos, SAS Business Intelligence.

Find resources and training for keeping your information secure.

OIT partners with faculty and instructors to help with the design of your course.

Request Static IP Addresses and CNames.

Help with Network Registration (NetReg) and DNS/DHCP issues.

TeamDynamix ticketing and request tracking; service level management and agreements. Request IT Support for your department.

Red Hat Enterprise Linux; request a virtual server for your department, or get help with the virtual servers you have.

LISTSERV® is a system that makes it possible to create, manage, and control electronic mailing lists.

LISTSERV® owners can request to change, update, or delete an existing LISTSERV® account.

Load Balancing Request

Use this form to:
- Request a NetID for a person
- Request to Sponsor a person for OIT Services
- Request a NetID for a department or organization
- Request a change to an existing department or organization

Help to change or reset your password. This request must be submitted by the account holder or owner.

By default, all wired network ports restrict access to a single device (defined as a unique MAC address, a.k.a. Ethernet address). If you have a situation that requires the use of multiple MAC addresses behind a single network port, use this form to request an exemption from this policy and describe the reason(s) for your request.

Help with wired, wireless (Wi-Fi), Wide-Area-Network (WAN), VPN, and network cabling.

Place a departmental order for network service requests.

Computer labs, VolPrint, and Apps@UT.

Software requests must be received by the following dates in order to be installed in the computing labs for each semester:

Spring Semester | November 1 of previous year
Summer Semester | April 1
Fall Semester | June 1

Requests received after these deadlines will be deployed in the following semester.
Patches, plugins & updates to existing software will be deployed as possible.

Not sure where to start or can't log in? Submit a ticket with the HelpDesk.

The OIT-Supported WordPress environment is designed to allow users to manage content while OIT administrators maintain WordPress, installed plugins, and the underlying operating system.

Panopto is a cloud-based service that allows users to record, share, review, and edit video captures from their desktop, laptop, and mobile phones.

Obtain or renew an SSL certificate.

Get help planning your research, acquiring data, analyzing data, and reporting results.

Firewall/VPN requests

See what software is available and find out how to order hardware.

Submit a request to handle special circumstances, such as adding a new employee who needs services immediately, providing access to a contractor or other person not paid through the University payroll system, or creating an account for a campus department or organization.

Support for Banner Administrative Pages and Banner Self-Service applications, third party auxiliary systems, & data integrity, data integration and export to campus partners and external vendors.

Canvas, Zoom, Respondus Lockdown Browser, and more.

Get help with UT office phones, cell phones, conference calling, and more.

Get the technology training you need for school, work, teaching, and research.

Do you want to use one of UT’s authentication services for your apps? OIT manages and supports LDAP, Active Directory, CAS, and Shibboleth.

We provide business analysis, software and technical solutions to benefit UTSA departments when commercial solutions are not readily available, are available at a prohibitive cost, or are available but fail to meet their requirements.

SQL, Oracle, Hana

IRIS is the University branded enterprise resource planning (ERP) system providing financial, human resources, payroll, procurement, and budgeting functionality across all campuses and institutes. The underlying system is an SAP ECC 6.0 system running on an SAP HANA 2.0 database, and IRIS is UT’s branding.

Inteum

Includes system hardening, risk assessments, PCI, and incident response.

Support for PolicyTech, Policy and Procedure Management Software.

Purchase software from any system contract.

We provide application programming and reporting support for The University of Tennessee Foundation’s ANDI system, which is their implementation of the Ellucian Advance software, and its interfaces with other UT enterprise and vendor-provided systems and services.

Data Warehousing, Data Modeling, Reporting Infrastructure, Analytics, and Visualization, etc

We provide data interfaces with the Cayuse SP/424 system, systems support for the ACAP, ACIM and Research Registration applications, access to the data from the legacy TERA system, and support for the Cayuse BI SharePoint reporting site.

Request a Windows or Linux virtual machine.

Request video streaming of academic events, such as classes, symposia, or special lectures.

OIT provides server space to faculty, staff, and students for personal or organizational web hosting and online storage. This includes:
- Linux-based web hosting
- OIT-Supported WordPress
- MySQL databases
- Vanity URLs / Virtual Host (Example: [sitename].utk.edu or [sitename].tennessee.edu)

OIT provides system administration of various services to the UTK campus and the University System including Microsoft Windows Servers.