Knowledge Base

Categories (14)

Academic & Administrative Services

Banner, MyUTK, AdAstra, OnBase, Faculty Review, Argos, ODS, TouchNet, TeamDynamix
Expand

Accounts & Access Management

Accounts requests & updates, passwords, Duo two-factor (2FA), & website accounts.
Expand

Computer, Mobile, & Software Help

Computer, device, tablet, hardware, and printer support and requests.
Expand

Email, Collaboration, & Teamwork

Microsoft 365, Google Workspace, Teams, One Drive, Google Drive
Expand

Internet, Networking, & Infrastructure

Wi-Fi and wired internet connectivity, IP Names, and wiring support and requests.
Expand

Information Security

Security policies and procedures, Duo 2FA, Phishing, Tools & Resources
Expand

Phones, Conferencing, & Cable TV

Phones, Smartphones, Conferencing, Cable TV, & Phone Billing
Expand

Servers, Storage, & Backups

Windows & Linux servers, virtual servers, managed server support, database, and data backup/recovery.
Expand

Teaching, Learning, & Research

Canvas, Zoom, Training, Webcasting, Recording & Lecture Capture, Research Computing, High-Performance Computing, & Instructional Design
Expand

Web & Application Hosting

Web Sites, WordPress, Public Linux Environment, MySQL, OIT-Developed Applications,
Expand

UT System

UT System
Expand

UT College or Department Specific Support

Expand

IT Checklists

Expand

Online Resources Not Supported by OIT

Expand

Articles (9)

Pinned Article IT Support at The University of Tennessee Campuses

A basic guide on who should be contacted for what purpose.

Pinned Article Using the OIT Service Portal

A brief overview of the OIT Service Portal for end-users.

Chatting with Smokey the OIT Chatbot

IT Support for the University of Tennessee Medical Center (UTMC)

Contact information for the University of Tennessee Medical Center.

Microsoft Teams: Team Naming Convention Policy

MS Teams: Posting a Message to a Channel

posting a message to a MS Team

New Law Prohibits Use of TikTok from UT Network

New Vols: Tips for Getting Started

TeamDynamix: Approve a Workflow Step