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Knowledge Base
Categories (12)
The new OIT Knowledge Base
Our new Knowledge Base (KB) is growing and not yet complete. However, you can still view the old KB at
https://help.utk.edu/kb
Academic & Administrative Services
Banner, MyUTK, AdAstra, OnBase, Faculty Review, Argos, ODS, TouchNet, TeamDynamix
Accounts & Access Management
Accounts requests & updates, passwords, Duo two-factor (2FA), & website accounts.
Computer, Mobile, & Software Help
Computer, device, tablet, hardware, and printer support and requests.
Email, Collaboration, & Teamwork
Microsoft 365, G-Suite, Teams, One Drive, Google Drive
Internet, Networking, & Infrastructure
Wi-Fi and wired internet connectivity, IP Names, and wiring support and requests.
Information Security
Security policies and procedures, Duo 2FA, Phishing, Tools & Resources
Phones, Conferencing, & Cable TV
Phones, Smartphones, Conferencing, Cable TV, & Phone Billing
Servers, Storage, & Backups
Windows & Linux servers, virtual servers, managed server support, database, and data backup/recovery.
Teaching, Learning, & Research
Canvas, Zoom, Training, Webcasting, Recording & Lecture Capture, Research Computing, High-Performance Computing, & Instructional Design
Web & Application Hosting
Web Sites, WordPress, Public Linux Environment, MySQL, OIT-Developed Applications,
UTSA
UT System Administration
Articles (3)
Pinned Article
Using the OIT Service Portal
A brief overview of the OIT Service Portal for end-users.
What is Office 365 MyAnalytics?
Introduction to MyAnalytics by Microsoft.
What is the retention policy for T-Storage backups and recovering deleted data?
Additional Resources
Popular Articles
Duo Two-Factor Authentication (2FA) Getting Started Guide
Add your VolCard to Apple Wallet on iPhone and Apple Watch
Signing into Zoom using SSO at UT
Password Reset Instructions
UTK Office365 Email Configuration
Recent Articles
How do I send and view emails through Vault?
Vault File Size Limitations and Retention
Zoom Enterprise Agreement
How do I map my T-Storage (H: and I:) drives in Linux?
How do I map my T-Storage (H: and I:) drives on a Mac?
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