Knowledge Base

Categories (14)

Academic & Administrative Services

Banner, MyUTK, AdAstra, OnBase, Faculty Review, Argos, ODS, TouchNet, TeamDynamix
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Accounts & Access Management

Accounts requests & updates, passwords, Duo two-factor (2FA), & website accounts.
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Computer, Mobile, & Software Help

Computer, device, tablet, hardware, and printer support and requests.
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Email, Collaboration, & Teamwork

Microsoft 365, Google Workspace, Teams, One Drive, Google Drive
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Internet, Networking, & Infrastructure

Wi-Fi and wired internet connectivity, IP Names, and wiring support and requests.
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Information Security

Security policies and procedures, Duo 2FA, Phishing, Tools & Resources
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Phones, Conferencing, & Cable TV

Phones, Smartphones, Conferencing, Cable TV, & Phone Billing
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Servers, Storage, & Backups

Windows & Linux servers, virtual servers, managed server support, database, and data backup/recovery.
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Teaching, Learning, & Research

Canvas, Zoom, Training, Webcasting, Recording & Lecture Capture, Research Computing, High-Performance Computing, & Instructional Design
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Web & Application Hosting

Web Sites, WordPress, Public Linux Environment, MySQL, OIT-Developed Applications,
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UT System

UT System
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UT College or Department Specific Support

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IT Checklists

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Online Resources Not Supported by OIT

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Articles (5)

Pinned Article IT Support at The University of Tennessee Campuses

A basic guide on who should be contacted for what purpose.

Pinned Article Using the OIT Service Portal

A brief overview of the OIT Service Portal for end-users.

IT Support for the University of Tennessee Medical Center (UTMC)

Contact information for the University of Tennessee Medical Center.

New Vols: Tips for Getting Started

TeamDynamix: Approve a Workflow Step