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Categories (14)
Academic & Administrative Services
Banner, MyUTK, AdAstra, OnBase, Faculty Review, Argos, ODS, TouchNet, TeamDynamix
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Accounts & Access Management
Accounts requests & updates, passwords, Duo two-factor (2FA), & website accounts.
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Computer, Mobile, & Software Help
Computer, device, tablet, hardware, and printer support and requests.
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Email, Collaboration, & Teamwork
Microsoft 365, Google Workspace, Teams, One Drive, Google Drive
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Internet, Networking, & Infrastructure
Wi-Fi and wired internet connectivity, IP Names, and wiring support and requests.
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Information Security
Security policies and procedures, Duo 2FA, Phishing, Tools & Resources
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Phones, Conferencing, & Cable TV
Phones, Smartphones, Conferencing, Cable TV, & Phone Billing
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Servers, Storage, & Backups
Windows & Linux servers, virtual servers, managed server support, database, and data backup/recovery.
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Teaching, Learning, & Research
Canvas, Zoom, Training, Webcasting, Recording & Lecture Capture, Research Computing, High-Performance Computing, & Instructional Design
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Web & Application Hosting
Web Sites, WordPress, Public Linux Environment, MySQL, OIT-Developed Applications,
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UT System
UT System
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UT College or Department Specific Support
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IT Checklists
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Online Resources Not Supported by OIT
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Articles (10)
Pinned Article
IT Support at The University of Tennessee Campuses
A basic guide on who should be contacted for what purpose.
Pinned Article
Using the OIT Service Portal
A brief overview of the OIT Service Portal for end-users.
Chatting with Smokey the OIT Chatbot
FAQ: Transitioning From Google Services
Frequently asked questions about the transition away from using Google services at UTK.
IT Support for the University of Tennessee Medical Center (UTMC)
Contact information for the University of Tennessee Medical Center.
Microsoft Teams: Team Naming Convention Policy
New Law Prohibits Use of TikTok from UT Network
New TDX Email Notification Templates
New Vols: Tips for Getting Started
TeamDynamix: Approve a Workflow Step
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Popular Articles
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