Knowledge Base

Categories (14)

Academic & Administrative Services

Banner, MyUTK, AdAstra, OnBase, Faculty Review, Argos, ODS, TouchNet, TeamDynamix
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Accounts & Access Management

Accounts requests & updates, passwords, Duo two-factor (2FA), & website accounts.
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Computer, Mobile, & Software Help

Computer, device, tablet, hardware, and printer support and requests.
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Email, Collaboration, & Teamwork

Microsoft 365, Google Workspace, Teams, One Drive, Google Drive
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Internet, Networking, & Infrastructure

Wi-Fi and wired internet connectivity, IP Names, and wiring support and requests.
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Information Security

Security policies and procedures, Duo 2FA, Phishing, Tools & Resources
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Phones, Conferencing, & Cable TV

Phones, Smartphones, Conferencing, Cable TV, & Phone Billing
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Servers, Storage, & Backups

Windows & Linux servers, virtual servers, managed server support, database, and data backup/recovery.
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Teaching, Learning, & Research

Canvas, Zoom, Training, Webcasting, Recording and Lecture Capture, Research Computing, High-Performance Computing, and Instructional Support
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Web & Application Hosting

Web Sites, WordPress, Academic Coursework Linux Environment, MySQL, OIT-Developed Applications,
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UT System

UT System
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UT College or Department Specific Support

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IT Checklists

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Online Resources Not Supported by OIT

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Articles (8)

Pinned Article IT Support at The University of Tennessee Campuses

A basic guide on who should be contacted for what purpose.

Pinned Article Using the OIT Service Portal

A brief overview of the OIT Service Portal for end-users.

Accessibility: Digital Compliance Tools (SilkTide & YuJa Panorama)

Users can use this article to learn about SilkTide and YuJa Panorama, two tools deployed by DTS to support WCAG 2.1 AA digital accessibility compliance ahead of the April 24, 2026, federal deadline.

Chatting with Smokey the OIT Chatbot

IT Support for the University of Tennessee Medical Center (UTMC)

Contact information for the University of Tennessee Medical Center.

New Vols: Tips for Getting Started

OptiSigns: Digital Signage Escalation

TeamDynamix: Approve a Workflow Step