Knowledge Base

Categories (14)

Academic & Administrative Services

Banner, MyUTK, AdAstra, OnBase, Faculty Review, Argos, ODS, TouchNet, TeamDynamix

Accounts & Access Management

Accounts requests & updates, passwords, Duo two-factor (2FA), & website accounts.

Computer, Mobile, & Software Help

Computer, device, tablet, hardware, and printer support and requests.

Email, Collaboration, & Teamwork

Microsoft 365, Google Workspace, Teams, One Drive, Google Drive

Internet, Networking, & Infrastructure

Wi-Fi and wired internet connectivity, IP Names, and wiring support and requests.

Information Security

Security policies and procedures, Duo 2FA, Phishing, Tools & Resources

Phones, Conferencing, & Cable TV

Phones, Smartphones, Conferencing, Cable TV, & Phone Billing

Servers, Storage, & Backups

Windows & Linux servers, virtual servers, managed server support, database, and data backup/recovery.

Teaching, Learning, & Research

Canvas, Zoom, Training, Webcasting, Recording and Lecture Capture, Research Computing, High-Performance Computing, and Instructional Support

Web & Application Hosting

Web Sites, WordPress, Public Linux Environment, MySQL, OIT-Developed Applications,

UT System

UT College or Department Specific Support

IT Checklists

Online Resources Not Supported by OIT

Articles (8)

Pinned Article IT Support at The University of Tennessee Campuses

A basic guide on who should be contacted for what purpose.

Pinned Article Using the OIT Service Portal

A brief overview of the OIT Service Portal for end-users.

Chatting with Smokey the OIT Chatbot

IT Support for the University of Tennessee Medical Center (UTMC)

Contact information for the University of Tennessee Medical Center.

Managing Entra ID Groups

Microsoft Entra groups are used to manage users that need the same access and permissions to resources. This article provides instructions on how to add or remove members and owners to Entra groups.

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