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Categories (14)
Academic & Administrative Services
Banner, MyUTK, AdAstra, OnBase, Faculty Review, Argos, ODS, TouchNet, TeamDynamix
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Accounts & Access Management
Accounts requests & updates, passwords, Duo two-factor (2FA), & website accounts.
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Computer, Mobile, & Software Help
Computer, device, tablet, hardware, and printer support and requests.
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Email, Collaboration, & Teamwork
Microsoft 365, Google Workspace, Teams, One Drive, Google Drive
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Internet, Networking, & Infrastructure
Wi-Fi and wired internet connectivity, IP Names, and wiring support and requests.
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Information Security
Security policies and procedures, Duo 2FA, Phishing, Tools & Resources
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Phones, Conferencing, & Cable TV
Phones, Smartphones, Conferencing, Cable TV, & Phone Billing
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Servers, Storage, & Backups
Windows & Linux servers, virtual servers, managed server support, database, and data backup/recovery.
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Teaching, Learning, & Research
Canvas, Zoom, Training, Webcasting, Recording & Lecture Capture, Research Computing, High-Performance Computing, & Instructional Design
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Web & Application Hosting
Web Sites, WordPress, Public Linux Environment, MySQL, OIT-Developed Applications,
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UT System
UT System
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UT College or Department Specific Support
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IT Checklists
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Online Resources Not Supported by OIT
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Articles (8)
Pinned Article
IT Support at The University of Tennessee Campuses
A basic guide on who should be contacted for what purpose.
Pinned Article
Using the OIT Service Portal
A brief overview of the OIT Service Portal for end-users.
Chatting with Smokey the OIT Chatbot
IT Support for the University of Tennessee Medical Center (UTMC)
Contact information for the University of Tennessee Medical Center.
Microsoft Teams: Team Naming Convention Policy
New Law Prohibits Use of TikTok from UT Network
New Vols: Tips for Getting Started
TeamDynamix: Approve a Workflow Step
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