Knowledge Base

Categories (12)

The new OIT Knowledge Base

Our new Knowledge Base (KB) is growing and not yet complete. However, you can still view the old KB at https://help.utk.edu/kb

Academic & Administrative Services

Banner, MyUTK, AdAstra, OnBase, Faculty Review, Argos, ODS, TouchNet, TeamDynamix

Accounts & Access Management

Accounts requests & updates, passwords, Duo two-factor (2FA), & website accounts.

Computer, Mobile, & Software Help

Computer, device, tablet, hardware, and printer support and requests.

Email, Collaboration, & Teamwork

Microsoft 365, G-Suite, Teams, One Drive, Google Drive

Internet, Networking, & Infrastructure

Wi-Fi and wired internet connectivity, IP Names, and wiring support and requests.

Information Security

Security policies and procedures, Duo 2FA, Phishing, Tools & Resources

Phones, Conferencing, & Cable TV

Phones, Smartphones, Conferencing, Cable TV, & Phone Billing

Servers, Storage, & Backups

Windows & Linux servers, virtual servers, managed server support, database, and data backup/recovery.

Teaching, Learning, & Research

Canvas, Zoom, Training, Webcasting, Recording & Lecture Capture, Research Computing, High-Performance Computing, & Instructional Design

Web & Application Hosting

Web Sites, WordPress, Public Linux Environment, MySQL, OIT-Developed Applications,

UTSA

UT System Administration

Articles (3)

Pinned Article Using the OIT Service Portal

A brief overview of the OIT Service Portal for end-users.

What is Office 365 MyAnalytics?

Introduction to MyAnalytics by Microsoft.

What is the retention policy for T-Storage backups and recovering deleted data?