Overview
The Smokey chatbot virtual assistant that lives on the OIT Service Portal is here to help you find answers to your UT technology questions. The Smokey on this page focuses solely on brushing up his IT skills, so he doesn't know everything about the University or other UT departments. Smokey is powered by artificial intelligence that determines the best answers. The more questions he's asked, the more his knowledge will grow. Since he's still young, we may not be able to answer every IT question he gets, but he'll get smarter over time.
Tips for searching effectively
- Don't talk to him like you would Google
- Write more than one word and use full sentences
- Spelling counts
- Ask just one question at a time, breaking multiple issues into separate questions
Good examples
how do i change my password
how do i log into Zoom
how do i set up Gmail on my iPhone
Poor examples
email
Too general to answer well
how do i register for classes
Not related to technology, this is a One Stop question.
how do I set up my email on my phone and log into Canvas
Two different technology services were requested in one message
Talking to Smokey
- Click the chat icon near the bottom of the OIT Service Portal page.
- Start talking to Smokey following the tips we recommended above.
- If Smokey didn't answer your question accurately or at all, you'll be presented with the option to provide feedback (see below) and create a ticket. The HelpDesk will research your question and respond via email.
- To restart or clear your conversation, click the three dots at the top of Smokey's screen, then make your choice.