Service Catalog

Categories (13)

Submit a Request

Not sure where to start or can't log in? Submit a ticket with the HelpDesk.

Academic & Administrative Services

Banner, MyUTK, AdAstra, OnBase, Faculty Review, Argos, ODS, TouchNet, TeamDynamix

Accounts & Access Management

Accounts and access requests, such as password resets, Duo 2FA, locked/disabled accounts, other account & access related requests.

Computer, Mobile, & Software Help

Computer, device, tablet, hardware, and printer support and requests.

Email, Collaboration, & Teamwork

Microsoft 365, G-Suite, Teams, One Drive, Google Drive

Internet, Networking, & Infrastructure

Wi-Fi and wired internet connectivity, IP Names, and wiring support and requests.

Information Security

Information security policies and procedures, Duo 2FA, Phishing, Tools & Resources

Phones, Conferencing, & Cable TV

Phones, Smartphones, Conferencing, Cable TV, & Phone Billing

Servers, Storage, & Backups

Windows & Linux servers, virtual servers, managed server support, database, and data backup/recovery.

Teaching, Learning, & Research

Canvas, Zoom, Training, Webcasting, Lecture Capture, Research Computing, ISAAC, & Instructional Design

Web & Application Hosting

OIT-Developed Applications, Web Sites, WordPress, Public Linux Environment, MySQL

UT College, Institute, or System Specific Support

Support for Student Life, HCoB, Nursing, EHHS, UTSA, UTIA, and IPS.

OIT Commons Services

Walk-in service for the OIT HelpDesk and Student Computer Support