Popular Services

NetID Account Requests & Updates

Use this form to:
- Request a NetID for a person
- Request to Sponsor a person for OIT Services
- Request a NetID for a department or organization
- Request a change to an existing department or organization

OIT HelpDesk

Not sure where to start or can't log in? Submit a ticket with the HelpDesk.

Email & Collaboration Applications (Microsoft 365 and Google Workspace)

Microsoft 365 Outlook, Teams, and Groups; Google Workspace and Gmail; Listserv, & SMTP access.

Websites & Hosting

OIT provides server space to faculty, staff, and students for personal or organizational web hosting and online storage. This includes:
- Linux-based web hosting
- OIT-Supported WordPress
- MySQL databases
- Vanity URLs / Virtual Host (Example: [sitename].utk.edu or [sitename].tennessee.edu)

NS Request

Place a departmental order for network service requests.

Desktops, Laptops, & Mobile

Report a problem or open a request for a computer, laptop, tablet, or smartphone.

IP Manager Request (IPMGR)

Request Static IP Addresses and CNames.

Teaching Tools

Canvas, Zoom, Respondus Lockdown Browser, and more.

Business Information Systems

Collaborate with OIT to create and manage enterprise applications. Our team will work with your department to provide application development, configuration, and customization for enterprise applications. Examples of our partnerships include Archibus, Gallagher Security Access, Form creation and integration, myUTK, and OrgChart.

Virtual Machine (VM) Request

Request a Windows or Linux virtual machine.

NetID Password Help

Help to change or reset your password. This request must be submitted by the account holder or owner.

Training, Workshops, & Consultations

Get the technology training you need for school, work, teaching, and research.

Sponsor a Person for OIT Services

Submit a request to handle special circumstances, such as adding a new employee who needs services immediately, providing access to a contractor or other person not paid through the University payroll system, or creating an account for a campus department or organization.

Webcasting or Event Capture Request

Request video streaming of academic events, such as classes, symposia, or special lectures.

High Performance & Scientific Computing

Infrastructure for Scientific Applications & Advanced Computing (ISAAC); Access powerful clusters of computers to run applications that are computationally challenging or data-intensive.

Instructional Design & Support

OIT partners with faculty and instructors to help with the design of your course.

Classroom Technology Training

Classroom technology specialists are available to consult and train instructors with all the technology you may find in a typical Technology-Enhanced Classroom (TEC).

Duo Two-Factor Authentication

Request help with Duo, our two-factor authentication application.

Duo Two-Factor Hardware Token Request

Request a two-factor hardware token if you do not have a smartphone.

Classroom Technology Fix/Troubleshooting

Need immediate classroom help? Call 865-974-9110.
If you do not need immediate assistance, continue on to submit a request.

Accounts & Access Management

Not sure what's wrong with your account? Start here.

IT Service Management (ITSM)

TeamDynamix ticketing and request tracking; service level management and agreements. Request IT Support for your department.

Student Information Systems

Support for Banner Administrative Pages and Banner Self-Service applications, third party auxiliary systems, & data integrity, data integration and export to campus partners and external vendors.

UT DTS ERP

IRIS is the University branded enterprise resource planning (ERP) system providing financial, human resources, payroll, procurement, and budgeting functionality across all campuses and institutes. The underlying system is an SAP ECC 6.0 system running on an SAP HANA 2.0 database, and IRIS is UT’s branding.

Digital Media Services (DMS)

DMS provides text scanning and video clip digitization within copyright standards.