Please first use the search box at the top of this page to search for solutions in the OIT Knowledge Base. If you are not able to find information to address the issue then please Submit a Request.
For basic computer hardware and software support issues, please use OIT’s HelpDesk form.
For assistance with issues supported by Student Life Technology Services, please use the “Submit a Request” link on this page.
Student Life Technology Services supports requests in these service areas:
- Access requests – this is a request to grant access to a computer or network resource to an employee or department. Please include in the request:
- The NetID username of the person/persons who require access
- The resource(s) to be granted
- The person responsible for approvals in the department with the desired resource(s)
- Computer Equipment or Software Purchase Request – this is a request for new, replacement, additional or updated equipment or software. Please include in the request:
- The cost center to be charged for the purchase
- The person within the department responsible for approvals for that cost center
- The desired recipient and location for installation of the equipment or software
- Data or Software information request – this is a request for service, or discussion of service, for software used exclusively by the Division of Student Life, including Anthology Engage, Innosoft Fusion, Maxient and Medicat.
- Temporary equipment request – this is a request to be furnished hardware on a temporary basis, like scanners used to record event attendance. Please include in the request:
- The type and quantity of equipment desired
- The date, time and location for the equipment to be delivered
If you are not sure the category your request fits into, please select the "Data or Software information request" category when creating your request.