Features
Duo two-factor authentication is an extra layer of account security. It requires you to confirm your identity using your Login credentials and a personal device when trying to access University systems.
OIT recommends using the Duo Mobile App on your smartphone for two-factor authentication. Instructions for setting up your smartphone are available in the OIT Knowledge Base. However, If you do not have a smartphone, active Knox-area faculty, staff, students, retirees, and alumni may request a hardware token for use with Duo two-factor authentication. Pricing and eligibility details are below.
Pricing and Eligibility
Staff/Faculty
- Staff and Faculty are no longer eligible for a free token.
- All tokens must be purchased via Departmental charge via Pinnacle.
- There are 2 options:
- Token Only: $10
- Token + Shipping via FedEx: $22
- Replacement Exceptions:
- Dead Battery – OIT will replace the token at no cost.
- Destroyed/Lost/Damage – The department will need to purchase a new token from VolTech, located in the Student Union on Level G3.
Students/Retirees/Alumni
- Students, retirees, and alumni can receive one token at no cost.
- Replacement Exceptions:
- Dead Battery – OIT will replace the token at no cost.
- Additional Token /Destroyed / Lost / Damaged – The user will need to purchase a new token from VolTech, located in the Student Union on Level G3.