IT Service Management (ITSM)

Features

Our Enterprise Service Management System (ESM), TeamDynamix, is a highly configurable platform for ticketing, knowledge management, and other service management and reporting functions.

You can request changes or updates to an existing TDX Ticket Application or a new Ticketing Application for your college or department. You can also submit feedback on knowledge base articles or report gaps in existing knowledge.

  • General Feedback
  • Add/Remove Group Membership
  • Reporting Help
  • Task Template Add/Update
  • Forms & Attribute Updates
  • Knowledge Management