Internet, Networking, & Infrastructure

Wi-Fi and wired internet connectivity, IP Names, and wiring support and requests.

Articles (21)

Pinned Article How to turn off private addresses on iOS or Android

How to turn private addresses off or on for a network on your iOS or Android device.

Connecting to the eduroam wireless network | Windows or macOS

Eduroam is the University's secure wireless network. It is a world-wide roaming access service developed for the international research and education community.

Connecting to the Pulse Secure VPN | Linux (Ubuntu 20.04 LTS)

Full instructions for installing Pulse Secure VPN on Ubuntu 20.04 LTS.

Eduroam Certificate Warning

When connecting to eduroam for the first time, it is normal to see a certificate warning.

How do I find the MAC address of my device?

How to find the MAC address of many common devices.

Pulse Secure Windows VPN client causing network performance issues or slow connection speeds.

An issue has been identified with certain installations of the Pulse Secure Desktop client on Windows 10 workstations that significantly impact network performance. The issue does not impact all users; it appears to be limited to specific network adapters.

UTK VPN (access.utk.edu) with CAS Authentication

When you log in to the VPN via a web browser or the Pulse Secure app, you will be presented with the same CAS authentication screen used by most UTK applications.