1. Knowledge Base
  2. Internet, Networking, & Infrastructure

Internet, Networking, & Infrastructure

Wi-Fi and wired internet connectivity, IP Names, and wiring support and requests.

Articles (14)

Pinned Article My iOS or Android device keeps asking me to register it on the network. How do I turn off private addresses?

How to turn private addresses off or on for a network on your iOS 14 device.

Connecting to the eduroam wireless network | Android

Connecting to the eduroam wireless network | iOS (iPhone/iPad)

Connecting to the eduroam wireless network | Windows or macOS

Eduroam is the University's secure wireless network. It is a world-wide roaming access service developed for the international research and education community.

Eduroam Certificate Warning

When connecting to eduroam for the first time, it is normal to see a certificate warning.

How do I classify my devices?

How do I configure the Pulse Secure VPN on Windows or macOS?

How do I connect to the Pulse Secure VPN through the web?

How do I connect to the UT wireless network?

How do I find the MAC address of my device?

How to find the MAC address of many common devices.

Installing Pulse Secure VPN on Ubuntu 20.04 LTS

Full instructions for installing Pulse Secure VPN on Ubuntu 20.04 LTS.

Network Registration Frequently Asked Questions (FAQ)

Pulse Secure Windows VPN client causing network performance issues or slow connection speeds.

An issue has been identified with certain installations of the Pulse Secure Desktop client on Windows 10 workstations that significantly impact network performance. The issue does not impact all users; it appears to be limited to specific network adapters.

UTK VPN (access.utk.edu) with CAS Authentication

When you log in to the VPN via a web browser or the Pulse Secure app, you will be presented with the same CAS authentication screen used by most UTK applications.