Duo 2FA: First-time Device Setup

Overview

Duo two-factor authentication is an extra layer of account security. It requires you to confirm your identity using your Login credentials and a personal device when trying to access University systems.

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Setup

Sign up for two-factor authentication from your desktop or laptop computer. 

During this process, you will need to have your smartphone available to set up Duo Mobile on your phone. Don't have a smartphone? Call the OIT HelpDesk at 865-974-9900 to get started.

  1. Using a computer, go to 2fa.utk.edu/signup
  2. Log in with your NetID and password.
  3. Select the option 'I have a smartphone' and check the box for 'I am ready to use two-factor...
    Click 'Sign Up'
    Sign Up for Two-Factor
     
  4. Select 'Start Setup'.
  5. Select which type of device you are adding, Mobile phone or Tablet, and select Continue.
  6. Enter your phone number, check the box to confirm the number is correct, then select continue.
    Enter your phone number
     
  7. Select what type of phone you are using, iPhone, Android, or Windows Phone.
    type of phone
     
  8. Install the "Duo Mobile" app on your mobile device.
    Google Play Apple App Store
     
  9. Scan the onscreen code from the Duo app. When the green checkmark appears, select Continue.
    active duo mobile
  10. IMPORTANT - You must click  'Continue to Login' to complete the 2FA set-up process.
    My Settings & Devices
  11. Select an authentication method.
       -Select 'Send Me a Push' to receive an alert on your smartphone (Recommended)
       -Select 'Enter a Passcode' to use the code displayed in the Duo Mobile App on your smartphone 
  12. You have successfully enabled two-factor on your NetID account and you are ready to use two-factor.
    Select Okay to finish.
    manage two-factor options

Restore or Reactivation

If you get a new phone, you will need to restore your Duo account to the new phone before you will be able to sign in. If your app isn't working as expected, you can also use the restore to reactivate your device.

  1. Once you have your new phone, go to 2fa.utk.edu/restore
  2. Log in with your NetID and password and additional verification information.
  3. Select one of the Duo methods to log in. 
    1. Call Me: Call the cell phone number already registered.  Select 7 to approve.
    2. Enter a Passcode: Select ‘Text me new codes’ to receive an SMS message with new temporary codes to the phone number registered.
    3. Send Me a Push (only if you have access to your old device).

      choose an authentication method
       
  4. IMPORTANT Select ‘Device Options’ for your phone and choose ‘Reactivate Duo Mobile’ and follow the instructions.
    Duo Mobile Restore

    Reactivate Duo Mobile
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Details

Article ID: 113590
Created
Tue 8/11/20 5:05 PM
Modified
Thu 3/3/22 2:26 PM
Environment
Duo Two-Factor Authentication
NetID