Duo 2FA: Manage Two-Factor for Departmental NetIDs

Overview

This article discusses how to add and manage two-factor for your departmental NetID. Only the account owner may make changes to the account.

Instructions

Add or Manage 2FA

1. Go to the add or manage the phones/tokens page. 
2. Sign in with your NetID & Password. 
3. Select the Departmental NetID you would like to manage. 
4. If 2FA is not set up, you will see a prompt to sign up for 2FA: 
   
5. If 2FA is set up, you will see the phones and/or tokens associated with the account.
6. Click the corresponding Add button to add a phone or token. (Screenshot under step 9).
7. Enter the NetID for the person you’d like to add and choose Confirm.
8. Select the device to add and click Add.
9. Once added, you can choose to Add/Delete a device, Manage Another account, or Logout.

• Note: Device names will only show up beside the phone number if the owner of the device gave the device a name in Duo. Adding a name is a helpful way to keep track of the name of the person that corresponds with the listed phone number. To name your device, see Duo 2FA: Change the Device Name.
  

Logging into the Account

1. When logging into a system protected by 2FA, such as Microsoft 365, log in with the departmental NetID and password. 
2. When prompted for Duo, select the appropriate device to receive the push from the dropdown list. If there are multiple phones or devices, you will see the device name or phone number.  After selecting your device, click Send me a Push.
   • It may be helpful for each person to name their device in Duo. 
     1. Go to Add or manage the devices used for two-factor authentication.
     2. Authenticate with Duo. 
     3. Next to your device, choose Device Options > Change Device Name.
     4. Name the device and click Save.