Duo 2FA: Add or Remove Devices

Overview

This article explains how to manage devices in Duo after initial setup. It covers adding a new device, removing an existing device, and changing a device name. It also includes guidance for common access and setup scenarios.

Tips

• Multiple devices can be added to Duo, such as a tablet used as a backup device.
• Adding a new phone to Duo before wiping or trading in the old phone can make the transition smoother.

Instructions

Add a New Device to Duo

After Duo has been set up for the first time, additional devices can be added to the account. For first‑time setup, refer to Duo 2FA: Mobile Phone Setup.

1. Go to tiny.utk.edu/manage2fa.
2. Sign in using your NetID and NetID password.
3. Authenticate using your preferred authentication method. If authentication is not possible, contact the HelpDesk at 865‑974‑9900 to request a bypass code.
4. Select Add another device.
5. Follow the on‑screen prompts. When the QR code is scanned, and a green checkmark appears, the device is enrolled.

Remove a Device From Duo

Removing a device requires access to another previously enrolled device.

1. Sign in to the Duo 2FA Management Portal.
2. Authenticate using a previously enrolled device.
3. Select Device Options next to the device to be removed, then select the trash can icon.
4. Confirm the deletion to remove the device from the profile.

Change a Device Name

1. Sign in to the Duo 2FA Management Portal.
2. Authenticate using a previously enrolled device.
3. Select Device Options next to the device.
4. Select Change Device Name.
5. Enter a descriptive name, such as “Your Name – Phone Type” (Tony Stark – iPhone), then select Save.

Troubleshooting

Unable to Authenticate When Managing Devices

• Contact the HelpDesk at 865‑974‑9900 to request a bypass code.

No Longer Have the Old Device

• On the new device, follow the Duo Restore process.