Duo 2FA: Add or Remove Devices

Add a New Device to Duo

You can add multiple devices to Duo, such as an iPad as a backup. Additionally, if you are getting a new phone, if you add your new phone to Duo before wiping and trading in your old phone, you will have a smoother transition experience. If you no longer have the old device, try the Duo Restore process on the new device.

  1. Go to tiny.utk.edu/manage2fa.
  2. Log in with your NetID and NetID password.
  3. Authenticate with your preferred authentication method. If you cannot authenticate, you will need to contact the HelpDesk at 865-974-9900 for a bypass code. 
  4. Click Add another device.
  5. Follow the prompts. Once you scan the QR code and a green checkmark appears, your device is successfully enrolled. 

Remove a Device From Duo

To remove a device from Duo, you must still have access to a previously enrolled device. Please see the instructions above if you no longer possess a successfully enrolled device. 

  1. Sign in to the Duo 2FA Management Portal
  2. Authenticate using a previously enrolled device. 
  3. Click the Device Options button next to the device you want to remove, and then click the trash can button to delete that device. 
  4. Confirm that you want to delete that device, which will be removed from your profile.

Change a Device Name

  1. Sign in to the Duo 2FA Management Portal
  2. Authenticate using a previously enrolled device. 
  3. Click the Device Options button next to the device you want to name.
  4. Click Change Device Name. 
  5. Enter the desired name, such as "Your Name - Phone Type" (Tony Stark - iPhone), then click Save.
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Details

Article ID: 138323
Created
Wed 3/2/22 4:21 PM
Modified
Mon 9/19/22 2:24 PM
Environment
Duo Two-Factor Authentication

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