Duo 2FA: Frequently Asked Questions (FAQ's)

Frequently Asked Questions

How Do I Change Settings or Enroll a Backup Device, such as a tablet?
I have a new phone. How do I reactivate Duo?
My phone was lost/stolen. What do I do?
If I have signed up for 2FA, can I sign up for the non-expiring password policy? 
What is the Duo lockout policy?
How much data does a Duo Push use?
Does installing the Duo Mobile app collect data or give up control of my phone?
Why does the Duo Mobile app need to access my camera?
What if I don’t have a Wi-Fi connection or cellular reception?
I am planning on traveling abroad, what should I do to prepare for my trip?
What if my push alerts aren’t coming through?
My webpage uses NetID and password to log in. How do I add two-factor authentication?
I log into my computer with my NetID and password. Will it use two-factor?
I left my phone at home and can’t log in. What should I do?
I check my department’s email account. Does it have to use two-factor?
My bank uses text messages for two-factor. Why is that not an option?
Who will be required to use two-factor?
Why doesn't the "remember me for 7 days" work on lab computers?
Can I borrow a hardware token?
I lost my token and need a replacement.  Where can I get one?
I have a HUAWEI phone running Android OS, but I can't find the Duo Mobile app in my app store.
My push notification is not working because I don't have cellular or Wi-Fi service.  How can I log in?
Can I connect Duo Mobile to my Apple Watch?
Is there a limit to the number of accounts my phone number can be attached to in Duo?
Can I opt out of 2FA if I have a disability?


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Article ID: 113588
Tue 8/11/20 5:04 PM
Thu 5/16/24 11:53 AM
Duo Two-Factor Authentication

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