Known Issue
Solution/Workaround
You are not notified that you have a pending approval
Enable Notification for the Duo App
Setup fails because your camera cannot capture the QR code
Allow the Duo app to access your camera during setup (can be disabled once setup is complete)
Cannot select “Remember me for 7 days” because Duo automatically pushes the notification
Cancel the request, check the box, and push a second notification.
Remember Me for 7 days option not working
Google Chrome: Enable the following option: Settings > Advanced > Content Settings > Cookies > Allow sites to save and read cookie data (recommended). In the same area in Chrome, be sure to disable the following option: Keep local data only until you quit your browser.
Firefox: Preferences > Privacy & Security > Cookies and Site Data > Set Keep until to "They Expire"
‘Choose an Authentication Method’ box on the Duo login screen is cut off
Set your browser’s Zoom viewing setting to 100%.
Clear cache and cookies.
iOS 12 and above: Safari does not display the Duo Push page after logging into CAS
This is caused by web content set to being filtered. To change this setting go to: Settings > Screen Time > Content & Privacy Restrictions > Content Restrictions > Web Content > And select “Unrestricted Access”
Duo login screen blocked or buttons missing
Add *.duosecurity.com to your allow list.
Firefox 63, disable Content Blocking.
Issues with Qualtrics Surveys
1. Log in to Qualtrics 2. Open the survey 3. Click on the Survey Flow tab 4. Remove the / in front of cas in the URI field 5. Click Save Flow
Adobe Creative Cloud App
The Adobe Creative Cloud App does not support security key authentication through Duo. Hardware tokens and the Duo Mobile App push work normally to authenticate.
Issues receiving Duo activation links via SMS on a new phone
Contact the OIT HelpDesk at 865-974-9900 to have the phone number removed from your Duo account so that the phone can be added via QR code.