Service Catalog

Categories (12)

Submit a Request

Not sure where to start or can't log in? Submit a ticket with the HelpDesk.
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Academic & Administrative Services

Banner, MyUTK, Slate, 25Live, OnBase, Faculty Review, Argos, ODS, TouchNet, TeamDynamix
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Accounts & Access Management

Accounts and access requests, such as password resets, Duo 2FA, locked/disabled accounts, other account & access related requests.
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Computer, Mobile, & Software Help

Computer, device, tablet, hardware, and printer support and requests.
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Email, Collaboration, & Teamwork

Microsoft 365, Google Workspace, Teams, One Drive, Google Drive
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Internet, Networking, & Infrastructure

Wi-Fi and wired internet connectivity, IP Names, and wiring support and requests.
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Information Security

Information security policies and procedures, Duo 2FA, Phishing, Tools & Resources
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Phones, Conferencing, & Cable TV

Phones, Smartphones, Conferencing, Cable TV, & Phone Billing
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Servers, Storage, & Backups

Windows & Linux servers, virtual servers, managed server support, database, and data backup/recovery.
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Teaching, Learning, & Research

Canvas, Zoom, Training, Webcasting, Lecture Capture, Research Computing, ISAAC, & Instructional Design
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Web & Application Hosting

OIT-Developed Applications, Web Sites, WordPress, Public Linux Environment, MySQL
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UT College, Institute, or System Specific Support

Support for Student Life, HCoB, Nursing, EHHS, UTSA, UTIA, and IPS.
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