Opening a Shared Mailbox


A shared mailbox is a mailbox that multiple users can use to read and send email messages. Permissions to the shared mailbox must be granted BEFORE attempting to open the shared mailbox.

Related ArticleSend from a Shared Mailbox Address in Outlook


Outlook on the Web

By default, any shared mailbox to which you have permissions will display in the left navigation pane towards the bottom. If you would like to see the shared mailbox in its own tab, follow these steps:

  1. Sign in to your account in Outlook on the web.
  2. On the Outlook on the web navigation bar, click your name. A list appears.
  3. Click Open another mailbox.
  4. Type the email address of the other mailbox that you want to open, and then click Open. Another Outlook on the web session opens in a separate window, allowing access to the other mailbox.

Outlook for Windows

  1. Open Outlook.
  2. Choose the File tab in the ribbon.
  3. Choose Account Settings, then select Account Settings from the menu.
  4. Select the Email tab.
  5. Make sure that your personal UTK email address is highlighted, then choose Change.
  6. Choose More Settings > Advanced > Add.
  7. Type the shared email address, such as
  8. Choose OK > OK.
  9. Choose Next Finish > Close.

Want to send from that account? Send from a Shared Mailbox Address in Outlook

Outlook for macOS

  1. On the Tools menu, click Accounts > Advanced > Delegates.
  2. Add the mailbox under Open these additional mailboxes

Outlook Mobile App (iOS and Android)

  1. Sign in to your primary account in Outlook for iOS or Android.
  2. Tap the Add Account button in the left navigation pane, then tap Add a Shared Mailbox
  3. If you have multiple accounts in Outlook Mobile, select the account that has permissions to access the shared mailbox. 
    • After the account setup process completes, the shared mailbox will display in your account list in Outlook for iOS or Outlook for Android. 
    • To remove a shared mailbox, go to Settings > Accounts. Then tap on the shared mailbox and select Delete Account. 


Article ID: 118075
Fri 10/9/20 4:18 PM
Mon 4/5/21 3:27 PM
Microsoft 365