WiFi: Connect to the eduroam Wireless Network | Android

Overview

The instructions below will guide you through connecting to the Eduroam network at UTK on an Android device. Android runs on a wide variety of devices, so some steps and pictures below may not match your phone.

Before you Begin

You must first connect to eduroam from your home campus before traveling.

Complete network registration using ut-open (Recommended) - It is recommended to complete the network registration process for your device using the ut-open network before setting up eduroam. You can find more information about the registration process in the article WiFi: Connect to the UT Wireless Network. In most cases, a prompt to register your device should appear automatically after you connect to ut-open the first time. Note that the registration does not take effect until the device has been restarted or you toggle your WiFi off and on. 

If you skip this step, you can access the network registration system from eduroam manually by navigating to support.utk.edu.

Register Your Device on ut-open

1. Navigate to the ‘Settings’ menu on your Android device.
2. Click the ‘Wi-Fi’ or 'Network and Internet' option towards the top of the menu.
3. From the list of available networks, locate the 'ut-open' network. 
4. Turn off private addresses before connecting to the network. 
   • Instructions for disabling private addresses.
5. Tap the 'ut-open' network to connect. 
6. Once connected, a pop-up should appear, and you will be able to sign in with your NetID and password and register your device. 
   • If a pop-up does not appear, go to support.utk.edu on the device you need to register and follow the instructions. 
7. Restart your device after you complete the network registration. 

Connect to eduroam (Most Android Phones)

1. Once your device is registered, from the list of available networks, locate eduroam.
   
    
2. Before connecting, you will need to turn off private addresses using the same process as Step 4 above. 
3. Tap the eduroam network to connect. 
4. A box will appear on the screen. Scroll down inside the box to the fields marked ‘Identity’ and ‘Password.'
5. Log in with your UT credentials:
   1. Username/Identity:
      1. Faculty/Staff: netid@utk.edu
      2. Students: netid@vols.utk.edu
   2. Password: NetID Password
   3. EAP Method: PEAP
   4. Phase 2 Authentication: MSCHAPV2
   5. For devices running Android 11 or newer, under Online Certificate Status select Request Certificate Status.
   6. Domain: utk.edu
   7. Certificate: Do Not Validate
   8. Anonymous Identity: anon@utk.edu
6. Take notice when entering your credentials. We have received reports of newer versions of the Android OS adding an expected "space" at the end of the username. Once your credentials are entered, click the ‘Connect’ button in the lower right corner of the window.
   
    
7. On the Wi-Fi menu, the word ‘Connected’ should appear beneath the eduroam network ID once you are successfully connected.

Connect to eduroam (Pixel Phones)

1. Once your device is registered, from the list of available networks, locate eduroam.
2. Before connecting, you will need to turn off private addresses using the same process as Step 4 above. 
3. Tap the eduroam network to connect. 
4. Configure your device:
   1. EAP method: PEAP
   2. Phase 2 authentication: MSCHAPV2
   3. CA certificate: Use system certificates
   4. Online Certificate Status: Do not verify
   5. Domain: utk.edu
   6. Identity:
      1. Faculty/Staff: netid@utk.edu
      2. Students: netid@vols.utk.edu
   7. Password: NetID password.
5. Tap Connect at the bottom of the screen.