Desktop, Laptop, & Mobile Support

Articles (35)

Pinned Article WiFi: Turn Off Private Addresses on iOS or Android

How to turn private addresses off or on for a network on your iOS or Android device.

Allowing Web Browser Pop-up Windows

Apple Boot Camp Installation Guide

BeyondTrust (Bomgar) Getting Started Guide

BitLocker: Obtain Your Recovery Keys (Windows)

FileVault: Obtain and Store Your Recovery Keys (macOS)

How do I delete a wireless network from my list of available networks?

How do I find the MAC address of my iOS device?

Finding the MAC address of your iOS or iPadOS device.

Java: Download and Java Update

macOS: Gatekeeper - Software Identified as Malware

New Phone Getting Started Guide

Re-License MS Office for macOS

Remote Connection from Mac to Mac

Remotely Connecting to Campus Computers from Off Campus

System requirements for supported Apple Operating Systems

OIT's desktop support team offers full support for the four most recent versions of macOS.

Travel Laptop Program

UTK Malwarebytes Discontinued

VolCard: Add your VolCard to Apple Wallet on iPhone and Apple Watch

VolCard: Add your VolCard to your Android phone

VolCard: Android FAQs

VolCard: Apple Wallet FAQs

VolCard: Move Your Volcard from an Old Phone to a New Phone

VPN: Connect to Ivanti Secure Access Client | iOS or Android

How to connect to the VPN on iOS or Android with Ivanti Secure Access Client (Pulse Secure).

VPN: Connect to Pulse Secure | Linux (Ubuntu 20.04 LTS)

Full instructions for installing Pulse Secure VPN on Ubuntu 20.04 LTS.

VPN: Connect to Pulse Secure | Linux (Ubuntu 20.04 LTS)

Full instructions for installing Pulse Secure VPN on Ubuntu 20.04 LTS.

VPN: Connect to Pulse Secure | Web

VPN: Connect to Pulse Secure | Windows or macOS

Web Browser: Clear the Cache in the Most Common Web Browsers

Steps for clearing the cache of various web browsers.

WiFi: Connect to the eduroam Wireless Network | Android

WiFi: Connect to the eduroam Wireless Network | Chromebook & Chrome OS

Connect a Chromebook (or other Chrome OS device) to the eduroam wireless network.

WiFi: Connect to the eduroam Wireless Network | iOS (iPhone/iPad)

WiFi: Connect to the eduroam Wireless Network | Windows or macOS

Eduroam is the University's secure wireless network. It is a world-wide roaming access service developed for the international research and education community.

WiFi: Turn Off Private Addresses on Windows

Windows 10: Ease of Access Settings

Windows: Work or school account problem error message