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Desktop, Laptop, & Mobile Support

Articles (25)

Pinned Article My iOS or Android device keeps asking me to register it on the network. How do I turn off private addresses?

How to turn private addresses off or on for a network on your iOS 14 device.

Add your VolCard to Apple Wallet on iPhone and Apple Watch

Add your VolCard to your Android phone

Allowing Web Browser Pop-up Windows

Apple Boot Camp Preparation Guide

BeyondTrust (Bomgar) Getting Started Guide

BitLocker Recovery Keys

Connecting to the eduroam wireless network | Android

Connecting to the eduroam wireless network | iOS (iPhone/iPad)

Connecting to the eduroam wireless network | Windows or macOS

Eduroam is the University's secure wireless network. It is a world-wide roaming access service developed for the international research and education community.

Connecting to the Pulse Secure VPN | iOS or Android

Connecting to the Pulse Secure VPN | Linux (Ubuntu 20.04 LTS)

Full instructions for installing Pulse Secure VPN on Ubuntu 20.04 LTS.

Connecting to the Pulse Secure VPN | Linux (Ubuntu 20.04 LTS)

Full instructions for installing Pulse Secure VPN on Ubuntu 20.04 LTS.

Connecting to the Pulse Secure VPN | Web

Connecting to the Pulse Secure VPN | Windows or macOS

How do I clear my browser's cache?

Steps for clearing the cache of various web browsers.

How do I find the MAC address of my iOS device?

Finding the MAC address of your iOS or iPadOS device.

Obtaining and Installing Student Malwarebytes

Steps for installing the student version of Malwarebytes

Re-License MS Office for macOS

Remote Connection from Mac to Mac

Remotely Connecting to Campus Computers from Off Campus

System requirements for supported Apple Operating Systems

OIT's desktop support team offers full support for the four most recent versions of macOS.

UTK Malwarebytes

VolCard via Android FAQs

VolCard via Apple Wallet FAQs