Overview
Microsoft Word's mail merge feature only sends emails from Outlook's default email. This article instructs how to add a shared mailbox to Outlook and set it as the default email so the mail merge will send emails from the shared mailbox instead.
Instructions to add a shared mailbox to Outlook can be found in this article.
Instructions
Change Default Email To Shared Mailbox
Step 1: In Outlook, click “File” along the top menu bar.
Step 2: Inside the File menu, click “Account Settings” and then “Account Settings” again.
Step 3: In the Email tab, click tcescholarships@utk.edu and then click “Set as Default”. The black checkmark icon should appear next to that account. When confirmed, click “Close” in the bottom right.
Step 4: Proceed with Mail Merge operation in Microsoft Word. When Mail Merge send is completed, follow the next steps to reset your NetID@utk.edu email account as default.
Change Default Email Back to Personal Account
Step 1: In Outlook, click “File” along the top menu bar.
Step 2: Inside the File menu, click “Account Settings” and then “Account Settings” again.
Step 3: In the Email tab, click YourNetID@utk.edu and then click “Set as Default”. The black checkmark icon should appear next to that account. When confirmed, click “Close” in the bottom right.
