IMPORTANT
As of April 18, 2022, all UT Knoxville students, faculty, and staff must update their VolCard to the mobile credential. Information about the use of this credential can be found at https://safety.utk.edu/physical-security/. After this date, the card swipe option will no longer be available on academic and administrative building card readers.
Getting a new phone
Remove your VolCard from your old phone before activating your new phone. Your VolCard will not automatically transfer to a new phone, it will need to be removed from the old phone and then can be downloaded to your new phone.
Already have a new phone, but forgot to remove your VolCard
iPhone
Warning: This process will remove ALL items from your Apple Wallet.
- Using a computer or tablet, go to https://appleid.apple.com/ and sign in using your Apple ID and password.
- Click Devices in the left menu.
- Under your list of Devices, select the old iPhone that has your active VolCard. You will see all of the cards you have active in Apple Pay. Under Wallet & Apple Pay, click Remove Items.
If you do not see your old phone, contact the VolCard Office at 865-974-3430 or volcard@utk.edu to remove it from the old phone.
Android
Contact the VolCard Office at 865-974-3430 or volcard@utk.edu to remove the old phone before activating the new phone.