VolCard: Move Your Volcard from an Old Phone to a New Phone

IMPORTANT

All UT Knoxville students, faculty and staff must update your VolCard to the mobile credential by April 18, 2022. Information about the use of this credential can be found at https://safety.utk.edu/physical-security/.

After April 18th, the card swipe option will no longer be available on academic and administrative building card readers.

Getting a new phone

Remove your VolCard from your old phone before activating your new phone. Your VolCard will not automatically transfer to a new phone, it will need to be removed from the old phone and then can be downloaded to your new phone.

Already have a new phone, but forgot to remove your VolCard

iPhone

  1. Using a computer or tablet go to iCloud.com and sign in using your Apple ID and password
  2. Click on Account Settings
  3. Under My Devices, click on the iPhone that currently has the VolCard active.  You will see all of the cards you have active in Apple Pay.  Click Remove under the VolCard.
  4. Once it is removed from your old iPhone you can activate the VolCard via GET Mobile on your new iPhone.

If you do not see your old phone, contact the VolCard Office at 865-974-3430 or volcard@utk.edu to remove from the old phone

Android

Contact the VolCard Office at 865-974-3430 or volcard@utk.edu to remove from the old phone before activating on the new phone.

Details

Article ID: 137096
Created
Fri 12/3/21 10:28 AM
Modified
Thu 6/9/22 1:09 PM
Environment
Android
iOS