IMPORTANT
After April 18, 2022, the card swipe option will no longer be available on academic and administrative building card readers. Information about the use of this credential can be found at https://safety.utk.edu/physical-security/.
Step 1: Install and set up GPay and GET app
- Instructions for installing the Google Pay (GPay) app
- In the Play Store, search for GET and install the GET Mobile app. If you are using the GET app for mobile dining, you can skip to Step 2.
Step 2: Add your Volcard to the GET app
- Open the GET app.
- First-Time Users:
- Select The University of Tennessee, Knoxville.
- Log in with your NetID and Password
- You will be prompted to create a passcode. When you open GET in the future, you’ll be prompted to enter the passcode to get in.
- Once logged into GET, choose Add to GPay.
- Agree to the terms and conditions.
- If you have a pop-up that asks what you want to open the ID with, select GPay. For some, GPay will open automatically.
*If your Android phone does not allow building access, verify NFC is enabled on the device.
Instructions vary by device, but generally you can check the NFC settings by opening the Settings menu and then searching for "nfc"
Who can help if my VolCard does not work to access campus buildings, residence halls, and Sorority housing?
- For Campus Buildings: Contact UTPD Central Alarm at 865-974-3114.
- For Residence Halls and Sorority Housing: Contact the Main Desk of your Housing Unit.
Additional Questions
Who can help if my VolCard does not work to access campus buildings, residence halls, and Sorority housing?
For Campus Buildings: Contact UTPD Central Alarm at 865-974-3114.
Who can help if I can't get my VolCard configured on my phone?
Contact the VolCard Office at 865-974-3430 or email volcard@utk.edu
VolCard Office Business hours | Monday–Friday from 8:00 AM – 4:00 PM
Website: volcard.utk.edu