IMPORTANT
As of April 18, 2022, all UT Knoxville students, faculty, and staff must update their VolCard to the mobile credential. Information about the use of this credential can be found at https://safety.utk.edu/physical-security/. After this date, the card swipe option will no longer be available on academic and administrative building card readers.
Step 1: Install and set up Google Wallet and GET app
- Instructions for installing the Google Wallet app
- NOTE: A credit or debit card is not required in Google Wallet for VolCard to work.
- In the Play Store, search for GET and install the GET Mobile app. If you are using the GET app for mobile dining, you can skip to Step 2.
Step 2: Add your Volcard to the GET app
- Open the GET app.
- First-Time Users:
- Select The University of Tennessee, Knoxville.
- Log in with your NetID and Password
- You will be prompted to create a passcode. When you open GET in the future, you’ll be prompted to enter the passcode to get in.
- Once logged into GET, choose Add to Google Wallet.
- Agree to the terms and conditions.
- If you have a pop-up that asks what you want to open the ID with, select Google Wallet. For some, Google Wallet will open automatically.
*If your Android phone does not allow building access, verify NFC is enabled on the device.
Instructions vary by device, but generally, you can check the NFC settings by opening the Settings menu and then searching for "nfc"
Load Your VolCard on Your New Phone
Unlink Old Phone
- Open the GET app.
- Tap Settings.
- Tap Unlink Mobile Wallet ID (This will also unlink your Apple Watch if you have one attached. Reactivate it as well.)
Add New Phone
- Tap Home.
- Tap Add to Wallet.
- Tap Next.
- Agree to the Terms & Conditions.
- If you have a pop-up that asks what you want to open the ID with, select Google Wallet. For some, Google Wallet will open automatically.
Additional Questions
Who can help if my VolCard does not work to access campus buildings, residence halls, and Sorority housing?
- For residence halls, go to your Residence Hall Main Desk.
- For Sorority housing, contact the Office of Sorority & Fraternity Life at 865-974-2236 or email greekhousing@utk.edu.
- For Sorority housing, after hours, contact your House Director.
- For Campus Buildings, contact your department representative who requested your access.
- For Campus Buildings, after hours, contact UTPD Central Alarm at 865-974-3114.
Who can help if I can't get my VolCard configured on my phone?
- Contact the VolCard Office at 865-974-3430 or email volcard@utk.edu
- VolCard Office Business hours | Monday–Friday from 8:00 AM – 4:00 PM
- Website: volcard.utk.edu