VolCard: Apple Wallet FAQs

Additional Questions

  • Contact the VolCard Office at 865-974-3430 or email volcard@utk.edu
  • VolCard Office Business hours | Monday–Friday from 8:00 AM – 4:30 PM

Frequently Asked Questions

What are the eligibility requirements to use VolCard via Apple Wallet?
What is "Express Mode" and which iPhones support it?
With an iPhone 6s or 6s Plus, how do I access my VolCard via Apple Wallet?
Why doesn't my VolCard show in my iPhone Apple Wallet after being added?
Can I use Apple VolCard ID if my iPhone has a dead battery?
How many devices can I use my VolCard within Apple Wallet? 
What should I do when I get a new phone?
How do I verify my Apple Watch device version?
How do I verify and/or update my Apple Watch software version?
I am not able to add my VolCard to Apple Wallet. Who can help me?
Where do I get support for my Apple ID?
How do I change or recover my Apple ID password?
What happens if I lose my Apple iPhone or Watch? If I find it afterward?​​​​​​​
Can I use VolCard in Apple Wallet without a cellular signal?​​​​​​​
What is Mobile_ID?​​​​​​​
Does having my VolCard in Apple Wallet cost anything?​​​​​​​
Is a VolCard photo required?​​​​​​​
Is this just for students?​​​​​​​
What is required to authenticate to the GET Mobile app? ​​​​​​​
What if I have a passcode on my phone, will I have to enter it every time?​​​​​​​
I have my phone and watch set up. What if I lose one of them?​​​​​​​
How do I use VolCard or Dining Dollars currency on my account from my phone?​​​​​​​
Will it work with off-campus merchants?​​​​​​​
Who can assist if my GET app does not work for building/dorm access?​​​​​​​

Additional Questions

Contact the VolCard Office at 865-974-3430 or email volcard@utk.edu

VolCard Office Business hours | Monday–Friday from 8:00 AM – 4:30 PM

View the complete VolCard Terms and Conditions 

100% helpful - 1 review