WiFi: Connect to the eduroam Wireless Network | Android

Overview

The instructions below will guide you through connecting to the Eduroam network at UTK on an Android device. Android runs on a wide variety of devices, so some steps and pictures below may not match your phone.

Check for participating institutions by visiting the official eduroam site.

Before you Begin

You must first connect to eduroam from your home campus before traveling.

If using Android 10 or newer - You must disable the private MAC address feature before connecting to eduroam.
See which Android version you have
Disable private MAC address on Android

Complete network registration using ut-open (Recommended) - It is recommended to complete the network registration process for your device using the ut-open network before setting up eduroam. You can find more information about the registration process in the article WiFi: Connect to the UT Wireless Network. In most cases, a prompt to register your device should appear automatically after you connect to ut-open the first time. Note that the registration does not take effect until the device has been restarted or you toggle your WiFi off and on. 

If you skip this step, you can access the network registration system from eduroam manually by navigating to support.utk.edu.

Instructions

  1. Navigate to the ‘Settings’ menu on your Android device.
  2. Click the ‘Wi-Fi’ button towards the top of the menu.

     
  3. From the list of available networks, tap the ‘eduroam’ network.

     
  4. A box will appear on the screen. Scroll down inside the box to the fields marked ‘Identity’ and ‘Password.'
  5. Log in with your UT credentials:
    1. Username:
      1. Faculty/Staff: netid@utk.edu
      2. Students: netid@vols.utk.edu
    2. Password: NetID Password
    3. EAP Method: PEAP
    4. Phase 2 Authentication: MSCHAPV2
    5. For devices running Android 11 or newer, under Online Certificate Status select Request Certificate Status.
    6. Domain: utk.edu
    7. Certificate: Do Not Validate
  6. Take notice when entering your credentials. We have received reports of newer versions of the Android OS adding an expected "space" at the end of the username. Once your credentials are entered, click the ‘Connect’ button in the lower right corner of the window.

     
  7. On the Wi-Fi menu, the word ‘Connected’ should appear beneath the eduroam network ID once you’re are successfully connected.