UTK Microsoft 365 Outlook Email Configuration

Table of Contents

For each set of instructions, your full UTK email address will be:

  • Staff/Faculty - netid@utk.edu
  • Students - netid@vols.utk.edu

Instructions

Outlook for Windows

  1. Open Outlook. You will be prompted to add an account if this is the first time you are using the app.
    *If you are adding a new account to an existing profile, open Outlook and choose File Account Settings Account Settings New.
  2. Enter your full UTK email address and click Connect.
  3. Authenticate to your account. Follow the prompts on the screen to enter your UTK account information.
  4. Uncheck the box for "Allow my organization to manage my device."
    Click the option in the lower-left corner for "This App Only."
  5. Uncheck the box for "Set up Outlook Mobile on my phone too."
    Click Ok.
  6. Your account is now configured and ready to use. Depending on the size of your account, it may take several minutes for all your account data to load in Outlook.


Outlook for macOS

  1. Open Outlook
    • If you are adding an account for the first time, you will be prompted for an email address.
    • If you are adding an account to an existing Outlook profile, click Outlook > Preferences > Accounts > Add Account.   
  2. Enter your full UTK email address, then click Continue.
  3. Authenticate to your account. Follow the prompts on the screen to enter your UTK account information.
  4. Once you see the green checkmark, your account is added and ready to use. Click Done.


Outlook App

OIT recommends the Outlook App on iOS and Android devices.

Other Mail Clients

  • Apple Mail - Visit Microsoft Support for instructions.
  • iOS Mail - Visit Microsoft Support for instructions.
  • Android Mail - Visit Microsoft Support for instructions.
  • Windows Mail - Visit Microsoft Support for instructions.
  • General Instructions:
    • Account Type: Exchange
      • Server Address: outlook.office365.com**
    • Username: Full UTK Email Address
    • Password: NetID Password
    • **Typically, a server address is not needed if you are configuring the account on a supported mail client that has an active Internet connection. If the mail client is requesting the server name or address, either the mail client is outdated and does not support the account you are adding or there is an issue with the Internet connection on the device.

Details

Article ID: 122267
Created
Tue 12/8/20 12:17 PM
Modified
Thu 9/16/21 10:02 AM
Environment
Microsoft 365
Microsoft Office
Microsoft Outlook