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Troubleshoot common Proctorio problems, or view options for additional support.
Instructions on creating a new Google Chrome profile.
Proctorio's "Disable Extensions" feature helps prevent students from using browser extensions during Proctorio-enabled Quizzes.
The following guides students the correct procedure to remove an access code from an exam that should not be requiring one. Also to further stop the action from reoccurring in the future.
How to disable Proctorio in Canvas New Quizzes for individual students.
If you are trying to take a Proctorio quiz on a Mac, but cannot get past the Desktop Sharing pre-check, follow these instructions to resolve the issue.