Article Contents
What email do I use with PointSolutions?
All participants using PointSolutions must use the NetID@tennessee.edu format when creating accounts and logging in to a polling session. This will ensure the participant is connected to the correct profile and session data is saved correctly.
What clickers are currently supported at UTK?
UTK supports the devices below, pictured left to right: QT and QT2. Only the QT2 device is available at The VOLSHOP. The white QT device is no longer manufactured; however, it will function with your PointSolutions account subscription. UTK also supports mobile device usage including smartphones (iOS and Android), tablets, and laptops.
Where can I purchase a clicker?
The clicker devices are available from The VOLSHOP or online via the Echo360 online store.
Can I use a VPN?
Echo360 recommends that students do not use a VPN when submitting attendance or when responding to polling questions due to latency or GPS location issues.
Can I have more than one clicker?
A student can register more than one clicker device to their account. However, they can only use one device at a time. It is NOT recommended to have more than one clicker device. Never use a mobile device and a physical clicker in the same class period (on the same day). You can use a mobile device and a physical clicker on different days, however, it is always better to stick with the same device throughout the semester, if possible.
What if my clicker is defective?
All students should contact Echo360 directly to report defective clicker devices. If the device is deemed defective and the student is due a replacement device, PointSolutions will issue a notice to the student via email that the student can print and submit to The VOLSHOP. Echo360 can be reached at 1-877-ECHO360 ext 2 (1-877-324-6360 ext 2).
Do I need a PointSolutions Account?
All UTK students enrolled in a course using PointSolutions for classroom polling must create a PointSolutions account through Echo360. They must use the NetID@tennessee.edu email address format. The PointSolutions account provides the options for polling with a clicker device and/or any mobile device via the PointSolutions app or the ttpoll.com website.
Do I need a subscription to use PointSolutions?
All students have a license applied to their account as part of TechFee. You just need to activate the account.
Can I use the Echo360 Account subscription on Canvas and is the account subscription good for all my classes?
The Echo360 account subscription is valid for the Canvas Learning Management Systems (LMS) and all classes. Students must link their Canvas and PointSolutions accounts for their clicker grades to connect. You will do this during the account registration process.