Vol Connect (Salesforce CRM) is a relationship management platform that was designed to help eliminate barriers to student information, thus enabling the University to provide students with a more streamlined online experience as they engage with services and events across campus. Vol Connect includes features like alerting, appointments, campaigns, cases, and events. Additionally, Salesforce’s Marketing Cloud is one of the primary tools being used to support the University’s digital communications transformation, and the native Blackthorn event management app powers the Event Central calendar including registration & attendee check-in. Finally, Vol Connect provides informative and customizable dashboards and reports, largely via Tableau.
If you need any assistance related to Vol Connect, including requesting access or resolving an error message, the OIT Help Desk and the CRM Central Support group are here to help. Please submit a request using any of the buttons on the right, and we will be in touch shortly.