* Travel: Concur System Status is AVAILABLE with Known Issues

CURRENT STATUS: AVAILABLE with Known Issues

The Concur platform is available and functioning normally, with the exception of two known issues listed below with suggested workarounds.

  • Approval Emails Not Being Received
    Travelers, Delegates and Approvers should monitor travel submissions directly from the web-based or mobile Concur platform.

  • Expense Alerts Not Visible
    If a report cannot be submitted due to a hard stop alert that is not visible in the Alert Summary, close and then reopen the report.

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Previous Posted: 6-20-2022  2:00 pm est

Concur has identified a degradation affecting our service.  Affected users may experience an error "Sorry, but something went wrong with this task. Try refreshing the page, or sign out and sign in again.
If the problem persists, please contact your company administrator or help desk with the following incident code: 2984593e-4fee-4a3b-9089-0c6f0371514d”

Concur is aware of the issue and is working to determine the user impact and will provide information as it becomes available.

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Previous Posted: 6-14-2022  8:30 am est

System Outage Impacting Approval, Expense, Reporting and Request Services
Currently, Approval, Expense, Reporting and Request modules are not available via the desktop or mobile application. This also impacts delegate functionality and access to Expense and Request processing queues. Concur has not issued a formal notification for this outage nor an expected resolution time frame.

Issue Appearance in the Concur Travel System:

Travel (booking services) is available, however, if you experience issues please contact World Travel directly

  • Email:  blueteam@worldtrav.com with travel questions during regular business hours
                online@worldtrav.com with Concur Travel module questions during regular business hours
  • Call: (877) 210-8189 anytime or (865) 777-1600 for after-hours International needs

Previous Status Posted: 6-3-2022

The Concur platform is available and functioning normally, with the exception of two known issues listed below with suggested workarounds.

  • Approval Emails Not Being Received
    Travelers, Delegates and Approvers should monitor travel submissions directly from the web-based or mobile Concur platform.

  • Expense Alerts Not Visible
    If a report cannot be submitted due to a hard stop alert that is not visible in the Alert Summary, close and then reopen the report.

Previous Status Posted: 6-13-2022 at 1:28 pm est

Online with Degradation in Service - Request and Expense
Concur has identified a degradation affecting our service.  Affected users may experience an error "You are currently not set up to use any Concur products. Contact your Concur Administrator for assistance" when attempting to access these services. Additionally, users may experience missing Expense and Request tabs.

Concur is aware of the issue and is working to determine the user impact and will provide information as it becomes available.

Previous Status Posted: 5-13-2022 at 1:30 pm est

Additional information can be found on the Concur Status Center. Please note that not all service issues are represented in the Concur Status Center. If you have any questions concerning the Concur UT travel system, please contact the support team at travel@tennessee.edu.

Previous Status Posted: No Access to Approval, Request, Expense Modules | Travel module is not impacted
DATE: 5-13-2022 at 11 am est

While users can log into Concur, access to Approval, Request and Expense modules is not available at this time. This includes use of delegate and proxy functions. Concur support is aware of the issue but has not shared a resolution time line.

Issue Appearance in the Concur Travel System:

As resolution details are made available, this page will be updated as well as the travel support team's inbox reply available by emailing travel@tennessee.edu.

Details

Article ID: 139563
Created
Fri 5/13/22 11:37 AM
Modified
Tue 6/21/22 5:17 PM
Environment
Travel/Concur