CURRENT STATUS: Available Please report issues to travel@tennessee.edu.
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Updated 3-14-2023: Resolved.
CURRENT STATUS: Degradation. Concur Available with Impaired Function and Known Issues
The Concur platform is available, however, Expense functionality is degraded. Sporadically you will see the message, "upstream connect error or disconnect/reset before headers. reset reason: connection failure, transport failure reason: delayed connect error: 111". Concur is aware of the situation and is working on resolving it.
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CHANGE NOTICE, Updated 2-22-2023: *** INTERNATIONAL TRAVELERS *** The ability to book international airfare has been suspended. Travelers needing to make changes or purchase new international airfare will need to contact World Travel directly for assistance. They can be contacted 24x7. (Initial posting 2-16-2023)
- Call: (877) 210-8189 anytime or (865) 777-1600 for after-hours International needs (collect calls accepted)
- Email: blueteam@worldtrav.com during regular business hours
1-11-2023: Due to a system update on 12-20-2022, changes for bookings made in Concur or through World Travel before 12-20-2022 will require the assistance of an agent. Please contact World Travel directly for assistance.
01-06-2023: Personal Car Mileage Rate Increases to $0.655 effective 1-1-2023
12-12-2022: K@TE Training Certificate Required to Submit Card Requests
On Monday, December 12, 2022, new travel and procurement card requests submitted in Concur will require the appropriate valid K@TE training certificate to be attached to the submission. This process change is intended to streamline the submission process for prospective cardholders and reduce delays by reducing the administrative burden of managing the request process across multiple platforms.
Prospective cardholders will start the card request process in K@TE and upon successful completion of the appropriate curriculum, download the training certificate that is valid for three months before initiating the Concur request. While this change will be communicated through multiple channels, including automatic completion emails from K@TE, additional compliance rules have been built into Concur that will prevent a new card request submission without an attachment. Certificates can be uploaded to the request using the Attachments drop-down menu to Attach the appropriate file. If an expired or mismatched certificate is attached, the Campus Card Coordinator will return the request.
Additionally, we are including a warning alert that will not prevent the request submission regarding the work address. This information alert is intended to remind prospective cardholders to submit a complete address to receive their new card.
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Previous Status Posted 1-20-2023:
Resolved. Concur is currently experiencing login issues through both the website and mobile app. Affected users may intermittently encounter extreme latency, followed by a 502 Bad Gateway error when attempting to login. Support is working to resolve this issue but has not issued a timeline or workaround. For Travel module support, reach out to World Travel directly at (877) 210-8189 or blueteam@worldtrav.com.
Previous Status Posted: 12-5-2022
Resolved. Concur has identified a degradation affecting our service. Concur is aware of the issue and is working to determine the user impact and will provide information as it becomes available. 12-5-2022 at 11:30 am est.
- Users may experience an intermittent error, "502 bad gateway" when attempting to login. It may be possible to login after multiple attempts.
- Travel bookings are unavailable. Users may find the Travel tab is missing. Additionally, the Expense, Invoice, and Reports tabs may be highlighted in red.
Contact World Travel directly to inquire about airfare, lodging and car rentals
- Email: blueteam@worldtrav.com with travel questions during regular business hours
online@worldtrav.com with Concur Travel module questions during regular business hours
- Call: (877) 210-8189 anytime or (865) 777-1600 for after hours International needs
Resolved Issues:
- Approved Requests Retired From Active Listing 90-days Past Trip End Date
Previous function leaving approved requests in the Active review until manually closed or automatically closed at 180-days past trip end date. Current function moves approved requests out of the Active view at 90-days past the trip end date but are accessible under the Approved view.
Resolved: Concur Support confirmed this is expected functionality.
- Expense Report Email Function Duplicates Messages
Travelers/Delegates using the Print/Share expense report function to Email will receive two emails of the report. Submitting Concur support case to inquire about intended functionality. Issue resolved.
Previous Status Posted: 11-1-2022 at 1:48 pm; Resolved 11-1-2022 at 4:50 pm
Previous Status Posted: 10-5-2022 at 10:32 am; Resolved 10-6-2022 1:11 pm
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Lodging Itemizations Not Currently Saving
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Trip Business Hard Stop Alert When Using Cash Advance Return
Note the intended trip purpose in the Report Header Comments field and update the Trip Business Purpose field to reflect 'Multi Purpose.'
Previous Status Posted: 10-3-2022 at 10:30 am; Resolved 10-3-2022 noon
Service Degradation Impacting Expense. Concur has identified a degradation affecting our service. Concur is aware of the issue and is working to determine the user impact and will provide information as it becomes available. Affected users may experience timeouts or errors while using these modules.
Previous Status Posted: 9-14-2022 at 9:30 am; Resolved 9-14-2022
Concur has identified a degradation affecting our service. Concur is aware of the issue and is working to determine the user impact and will provide information as it becomes available. Affected users may experience timeouts or errors while using these modules.
Previous Status Posted: 8-3-2022; Resolved 8-4-2022
Mileage Calculator Requirement
We are currently experiencing an issue with the Mileage Calculator related to entering mileage utilizing a monthly mileage log. We have opened a Support Case with Concur Support.
Expense Alerts Not Visible
If a report cannot be submitted due to a hard stop alert that is not visible in the Alert Summary, close and then reopen the report.
Previous Status Posted: 7-5-2022 at 11:30 am
Concur Available with Impaired Function and Known Issues
The Concur platform is available, however, Expense functionality (adding mileage expenses using the map calculator, processing or approving reports) may be impaired. The issue has been reported to Concur Support. Users may receive an application error like the one below. If you experience this or similar issues, try attempting the function again or exiting the system and starting a new browser session.
Previous Status Posted: 6-20-2022 2:00 pm est
Concur has identified a degradation affecting our service. Affected users may experience an error "Sorry, but something went wrong with this task. Try refreshing the page, or sign out and sign in again.If the problem persists, please contact your company administrator or help desk with the following incident code: 2984593e-4fee-4a3b-9089-0c6f0371514d”
Concur is aware of the issue and is working to determine the user impact and will provide information as it becomes available.
Previous Status Posted: 6-14-2022 8:30 am est
System Outage Impacting Approval, Expense, Reporting and Request Services
Currently, Approval, Expense, Reporting and Request modules are not available via the desktop or mobile application. This also impacts delegate functionality and access to Expense and Request processing queues. Concur has not issued a formal notification for this outage nor an expected resolution time frame.
Issue Appearance in the Concur Travel System:
Travel (booking services) is available, however, if you experience issues please contact World Travel directly
Email: blueteam@worldtrav.com with travel questions during regular business hours
online@worldtrav.com with Concur Travel module questions during regular business hours
Call: (877) 210-8189 anytime or (865) 777-1600 for after-hours International needs
Previous Status Posted: 6-3-2022
The Concur platform is available and functioning normally, with the exception of two known issues listed below with suggested workarounds.
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Approval Emails Not Being Received
Travelers, Delegates and Approvers should monitor travel submissions directly from the web-based or mobile Concur platform.
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Expense Alerts Not Visible
If a report cannot be submitted due to a hard stop alert that is not visible in the Alert Summary, close and then reopen the report.
Previous Status Posted: 6-13-2022 at 1:28 pm est
Online with Degradation in Service - Request and Expense
Concur has identified a degradation affecting our service. Affected users may experience an error "You are currently not set up to use any Concur products. Contact your Concur Administrator for assistance" when attempting to access these services. Additionally, users may experience missing Expense and Request tabs.
Concur is aware of the issue and is working to determine the user impact and will provide information as it becomes available.
Previous Status Posted: 5-13-2022 at 1:30 pm est
Additional information can be found on the Concur Status Center. Please note that not all service issues are represented in the Concur Status Center. If you have any questions concerning the Concur UT travel system, please contact the support team at travel@tennessee.edu.
Previous Status Posted: No Access to Approval, Request, Expense Modules | Travel module is not impacted
DATE: 5-13-2022 at 11 am est
While users can log into Concur, access to Approval, Request and Expense modules is not available at this time. This includes use of delegate and proxy functions. Concur support is aware of the issue but has not shared a resolution time line.
Issue Appearance in the Concur Travel System:
As resolution details are made available, this page will be updated as well as the travel support team's inbox reply available by emailing travel@tennessee.edu.