Travel Profile Refinement Recommendations

Travel Profile Refinement Recommendations

Concur, the University’s new travel platform, is designed to empower travelers to manage all aspects of their travel from a user-friendly system that is web-based and has an accompanying mobile app. While there are many aspects of a traveler’s profile that can be customized, this guide focuses on key areas that will benefit travelers, and if available, their delegates.

Accessing Your Travel Profile

Visit travel.tennessee.edu, enter your UT NetID credentials and follow DUO two-factor authentication to access Concur. Click the Profile drop-down menu and select Profile Settings to begin updating your account.

 

Profile Drop - Down Menu Profile Settings Update Account

Personal Information Review

Select the Personal Information link to review data populated from the traveler’s HR record, verify their email address, add a Travel assistant (for booking travel only), and add a UT travel card. If a discrepancy in the traveler’s HR data (name, work address, date of birth, etc.) is discovered, complete a personal data form and email to hr@utk.edu or work through your local HR contact to correct data in IRIS. Updates will automatically flow into Concur overnight. If the middle name is incorrect, contact the Concur administrators at travel@tennessee.edu. 

IMPORTANT: Your Name and Airport Security

Please make certain that the first, middle and last names shown in your traveler profile are identical to those on the photo identification that you will be presenting at the airport. Due to increased airport security, you may be turned away at the gate if the name on your identification does not match the name on your ticket.

 

Profile Options - Personal Information

Verifying Email Addresses

Concur can accept expense receipts that are emailed to receipts@concur.com from a verified email address. Delegates can also send receipts to receipts@concur.com; however, this must include the user's verified email address in the Subject line of the email.

Travelers can verify their default UTNetID@tennessee.edu address or add up to four additional addresses, including their delegate(s). Click the blue Verify link for each address to receive a unique verification code to enter in the provided field. Click the blue OK button to complete the process. If a delegate’s email address is added, the delegate must verify under both the traveler’s and their own Concur profile.