Overview
If there is an echo or audio feedback during your meeting, here are some possible causes:
- A participant has both the computer and telephone audio active.
- Participants with computer or telephone speakers that are too close to each other.
- Multiple computers with active audio in the same conference room.
- Speakers (such as a TV or a soundbar) that are too loud.
- Echo cancellation has failed (device or performance issue).
- A bad microphone.
Issues with meeting recording audio:
- Windows 10 devices may have several media players installed. If the default media player is not adequately playing the recorded audio from a Zoom MP4, or not playing audio from another media file, try a different media player on the device.
Instructions
Troubleshoot an Echo
To troubleshoot an echo, there may be a device that is channeling your audio back. To isolate the attendee,
- Leader/host can mute the attendees, one at a time,
- Leader/host can mute all attendees, and then unmute one at a time, and/or,
- Attendee(s) can mute themselves.
Troubleshoot Audio Missing from a Meeting Recording on a Windows Device
- Locate the MP4 of the Zoom session on the device and right-click.
- On the menu that appears, choose Open With.
- Locate another media player present on the device and select it (for example, Windows Media Player) to play the MP4 file. This process may be repeated as needed for other media files.