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Overview
If there is an echo or audio feedback during your meeting, here are some possible causes:
- A participant has both the computer and telephone audio active.
- Participants with computer or telephone speakers that are too close to each other.
- Multiple computers with active audio in the same conference room.
- Speakers (such as a TV or a soundbar) that are too loud.
- Echo cancellation has failed (device or performance issue).
- A bad microphone.
Instructions
Troubleshoot an Echo
To troubleshoot an echo, there may be a device that is channeling your audio back. To isolate the attendee, select the Participants icon on the toolbar to access mute options.
- Leader/host can mute the attendees, one at a time,
- Leader/host can mute all attendees, and then unmute one at a time, and/or,
- Attendee(s) can mute themselves.