If you have experienced playback issues with Panopto videos in Canvas while using Safari, please follow these instructions to remedy the situation.
You may have seen a message stating the following while using Safari to watch Panopto videos in Canvas:
“We were unable to sign you in because your browser is not accepting cookies. Click here to sign in. To open this page in a new tab, click here.”
The following remedies provide ways you can view the video.
Follow the on-screen instructions to open the page in a new tab
Apple uses privacy settings in Safari that may be limiting your ability to view videos.
To change those settings, navigate to Safari > Preferences > Privacy > Website Tracking. Make sure the Cross-site Tracking button is not checked.
Refresh the Canvas page you were trying to view and it should work.
If you’d prefer not to turn off Cross-site Tracking, try using Chrome, Edge, or Firefox instead
If you are still experiencing issues, please contact the OIT HelpDesk at 865-974-9900 or by visiting https://help.utk.edu.