Why am I not receiving my own Online@UT (Canvas) messages?

Tags Canvas

In Canvas, you must edit your Notification Preferences to indicate that you wish to receive copies of your own conversations; these are not sent by default.

Canvas includes a set of default notification preferences you can receive for your courses. Notifications are sent to Canvas contact methods as specified in your account. However, you can change the default settings by setting your own notification preferences. Notifications are sent as one of four delivery types: Notify Immediately, Daily Summary, Weekly Summary, or Notifications Off. If you change a setting, the change is made immediately to your account.

Each notification is set to a default preference. In Global Navigation, click the Account link, then click the Notifications link. To change a notification for a contact method, locate the notification and click the icon for your preferred delivery type [1].

To receive a notification right away, select the Notify immediately option [2]. These notifications may be delayed by up to one hour in case an instructor makes additional changes, which prevents you from being spammed by multiple notifications in a short amount of time.

To receive a daily notification, select the Daily summary option [3].

To receive a weekly notification, select the Weekly summary option [4]. The date and time of your weekly notifications are posted at the bottom of the notifications page.

If you do not want to receive a notification, select the Notifications off option [5].

Unsupported notification types display the Unsupported icon [6]. Unsupported notification types cannot be enabled.

Details

Article ID: 118783
Created
Tue 10/20/20 12:46 PM
Environment
Canvas