UT faculty and staff members are eligible to access K@TE and log in to K@TE using their NetID and password. If you receive a “Single Sign-On” error message - as shown in the screen shot below - when attempting to log in to K@TE, one of the following scenarios most likely applies:
- New UT Employees: You are a new UT employee, and your “Start Date” in the DASH system is today or even this week.
New UT faculty and staff members’ user records are loaded from the DASH system to K@TE on a nightly basis. In this scenario, the recommendation is to log in to K@TE the next day or within a few days to ensure all UT systems have time to update the necessary information, including NetID assignments. (Please review this K@TE Knowledge Base article for additional information about this process and examples how this might apply to you.)
- “Pending Workers”: You are still recorded in the DASH system as a “Pending Worker”.
If you are recorded in the DASH system as a “Pending Worker”, your user record will not load to K@TE until it is first updated in the DASH system. For additional clarification about that process, please reach out to your UT department or your campus UT Human Resources office. Your status must be fully updated in DASH before your user record will load to K@TE.
- Other Positions: You are in an undergraduate student employee position or “Friend of UT/Contingent Worker” position in the DASH system.
K@TE is primarily accessed by and licensed for active UT faculty and staff members, as well as specific graduate student UT employees. If you are receiving a “Single Sign-On” error message when attempting to log in to K@TE, you might be recorded in the DASH system with a position that is not currently loaded to K@TE as an active user.
If you have additional questions about this process, please reach out to AskKate@tennessee.edu by email.
