Incoming Student's NetIDs & Go Vols VIP Portal
Incoming Student's NetIDs will appear in the top right corner of the Go Vols portal (govols.utk.edu/apply/status) after students are admitted. If this field is blank, please allow 2-3 business days for the NetID to appear.
The OIT HelpDesk cannot assist with logging into the Go Vols portal. If you cannot log in, contact One Stop, or click Forgot Your Password? on the portal login page (govols.utk.edu/apply/status).
DUO Two-Factor vs. TouchNet Two-Factor
Two types of 2 Factor used at UTK:
- DUO Mobile - This is used by current students and will be associated with the color green on web pages. The OIT HelpDesk can assist current students.
- TouchNet 2FA – This is associated with the Bursar payment portal. The web page appears in purple. The HelpDesk cannot assist with any TouchNet-related 2FA issue.
Alumni Needing MyUTK, 1098, & Unofficial Transcripts
All alumni and former students lose the ability to log in to all UT systems one year after graduation or leaving the university. This includes MyUTK, 1098, and unofficial transcripts (through MyUTK). The HelpDesk cannot assist these users as they do not have an active NetID and password.
Contact One Stop for 1098 and transcripts, https://onestop.utk.edu/transcripts.
Support for Parents
In general, there are few services that the OIT HelpDesk can provide to parents. We can make general computer purchasing recommendations; however, those requirements are set by the incoming student's college. Technical support for parent computers is generally limited to Clearing the Cache in the Most Common Web Browsers should a UT website or application not function properly.
The OIT HelpDesk is not permitted to provide NetIDs, reset passwords, or add Duo to a parent’s phone.