Body
Issue
How can I pay tuition as a parent?
How do I get my transcript?
Why can't I register for classes?
How do I access the Go Vols VIP Portal?
How do I get help with TouchNet's Two-Factor?
I need help as an authorized user.
How do I access my 1098?
I want to contact an admissions counselor directly
Incoming Students' NetIDs & Go Vols VIP Portal
Incoming students' NetIDs will appear in the top right corner of the Go Vols portal (govols.utk.edu/apply/status) after they are admitted. If this field is blank, please allow 2-3 business days for the NetID to appear.
The OIT HelpDesk cannot assist with logging into the Go Vols portal. If you cannot log in, contact One Stop, or click Forgot Your Password? on the portal login page (govols.utk.edu/apply/status).
One Stop Support
The One Stop supports Payments, Tuition and Fees, Scholarships, Financial Aid, Authorized Users, Enrollment and Degree Verification, Timetable of Classes, and more.
Contact One Stop
DUO Two-Factor vs. TouchNet Two-Factor
Two types of 2 Factor used at UTK:
- DUO Mobile - This is used by current students and will be associated with the color green on web pages. The OIT HelpDesk can assist current students.
- TouchNet 2FA – This is associated with the Bursar payment portal. The web page appears in purple. The HelpDesk cannot assist with any TouchNet-related 2FA issue.
Authorized Users
An Authorized User is someone designated by the student as a person with whom One Stop can discuss topics related to financial aid, billing statements, payments, verification, and other outstanding requirements. A student can register someone to be an Authorized User via their MyUTK account. Visit the One Stop website for information on Authorized Users at https://onestop.utk.edu/authorized-users/.
Admissions Assistance
To contact admissions at the University of Tennessee, Knoxville (UTK), you can use the following methods:
Undergraduate Admissions
Graduate Admissions
Alumni Needing MyUTK Access, 1098 Forms, & Unofficial Transcripts
All alumni and former students lose the ability to log in to all UT systems one year after graduation or leaving the university. This includes MyUTK, 1098 forms, and unofficial transcripts (available through MyUTK). The HelpDesk cannot assist these users as they do not have an active NetID and password.
Contact One Stop for 1098 and transcripts, https://onestop.utk.edu/transcripts.
Support for Parents
In general, there are few services that the OIT HelpDesk can provide to parents. We can make general computer purchasing recommendations; however, those requirements are set by the incoming student's college. Technical support for parent computers is generally limited to Clearing the Cache in the Most Common Web Browsers should a UT website or application not function properly.
The OIT HelpDesk is not permitted to provide NetIDs, reset passwords, or add Duo to a parent’s phone.