Body
Topics Answered in this Article
How can I pay tuition as a parent?
How do I get my transcript?
Why can't I register for classes?
How do I access the Go Vols VIP Portal?
How do I get help with TouchNet's Two-Factor?
I need help as an authorized user.
How do I access my 1098?
I want to contact an admissions counselor directly
Pay tuition
I'm a UTK student parent. How do I log into our account to check our balance?
How do I get an official copy of my transcript sent to an employer
My authorized user account is locked.
are there any scholarships i can apply for
how to apply for scholarship
Incoming Students' NetIDs & Go Vols VIP Portal
Incoming students' NetIDs will appear in the top right corner of the Go Vols portal (govols.utk.edu/apply/status) after they are admitted. If this field is blank, please allow 2-3 business days for the NetID to appear.
The OIT HelpDesk cannot assist with logging into the Go Vols portal. If you are unable to log in, contact One Stop or click "Forgot Your Password?" on the portal login page (govols.utk.edu/apply/status).
One Stop Support
One Stop helps with:
- Billing & Payments (billing questions, payment plans, due dates, and charges)
- Tuition and Fees (information about the costs associated with attending UT, mandatory fees, and other fees)
- Scholarships (including questions about what scholarships you can apply for, eligibility, and where to find opportunities)
- Financial Aid (FAFSA questions, aid status, grants, loans, and deadlines)
- Authorized Users (adding or removing someone who can view or pay on your account)
- Enrollment and Degree Verification (proof of enrollment, degree confirmation for employers or insurers)
- Timetable of Classes (finding class schedules, term offerings, and course times)
How to Contact One Stop
How to Pay Tuition
Current Students
The Bursar’s Office website provides detailed instructions for current students on how to pay their fees.
Authorized Users (Parents and Guardians)
Authorized Users (AUs) are individuals designated by a student in MyUTK who can access and discuss certain aspects of the student’s account with One Stop Student Services, in compliance with FERPA regulations. Authorized Users can view billing statements, payment history, and academic records, as well as make payments and receive important communications about deadlines. Students must add AUs themselves by completing the FERPA Financial Release Form and providing the AU’s email address in MyUTK. Once added, AUs receive login credentials for the AU Portal, where they can securely manage their financial and academic information. Learn more at https://onestop.utk.edu/authorized-users/.
Former Students
Former students without an active NetID can make payments by contacting the Bursar’s Office to obtain a PIN and then using the secure payment portal.
Learn more: Article - Former Students Making Payments with Inactive NetIDs
TouchNet Two-Factor Authentication (2FA)
The Bursar’s Office uses TouchNet for processing online payments and fees. To access the Bursar portal for payment-related tasks, TouchNet two-factor authentication (2FA) is required. This system is entirely separate from Duo, which is UTK’s primary 2FA solution. Pages that require TouchNet 2FA are identified by the color purple. Please note that the OIT HelpDesk cannot assist with any TouchNet-related issues.
Admissions Assistance
To contact admissions at the University of Tennessee, Knoxville (UTK), you can use the following methods:
Undergraduate Admissions
Graduate Admissions
Alumni Needing MyUTK Access, 1098-T Forms, & Transcripts
All alumni and former students lose the ability to log in to all UT systems one year after graduation or leaving the university. This includes MyUTK, 1098-T forms, and unofficial transcripts (available through MyUTK). The HelpDesk cannot assist these users as they do not have an active NetID and password.
For help with 1098-T tax forms or official transcripts, contact One Stop. More information is available at: https://onestop.utk.edu/transcripts.
Technology Support for Parents
In most cases, the OIT HelpDesk cannot provide services directly to parents. We recommend that students reach out to us for assistance with their technology needs. We can provide general computer purchasing recommendations; however, these requirements are typically set by the incoming student's college. Technical support for parent computers is generally limited to Clearing the Cache in the Most Common Web Browsers should a UT website or application not function properly.
The OIT HelpDesk is not permitted to provide NetIDs, reset passwords, or add Duo to a parent’s phone.