How do I update the Global Address List (Address Book) in Outlook?

The Outlook Global Address List (GAL) will typically update automatically; however, there may be occasions where you may want to manually synchronize your computer’s locally cached version of the GAL if you believe you are seeing any incorrect or outdated information.

  1. From Outlook, click the Send/Receive tab.
  2. Click Send/Receive Groups, then Download Address Book
  3. A window will pop up with information regarding the Offline Address Book.
    1. Uncheck Download Changes since last Send/Receive.
    2. Select  \Offline Global Address List from the drop-down menu.
    3. Click OK.
  4. When the download of the address book is completed, restart your Outlook client. After restarting Outlook, the Global Address List should be populated with the most recent information.


Article ID: 133235
Fri 5/14/21 1:46 PM
Microsoft Outlook