On-campus SMTP Access

Do you need to send email through a device such as a server, copier, or UPS, or through an app or service? You have two options:

  1. You can use Office 365’s SMTP service, smtp.office365.com for authenticated access. Note the app or service will need to support OAuth2.0.
  2. If your device cannot use the Office 365 service, submit a request online to OIT for access to smtp.utk.edu and include the following information:
    • Requestor
    • Technical point of contact (can be the same as the requestor)
    • The IP address of the device
      *A static or DHCP-reserved IP address is required.
    • Type of Device* (g., copier, multifunction copier/fax/printer, server, etc.)
    • Justification of request
    • Expected/estimated volume of mail sent (g., emails per day, per week, per month.)
    • Please list the name of the security plan that includes this device.

*Some devices, such as copiers and multifunction devices, will need to be placed in the moderate (MOD) network before access to smtp.utk.edu will be granted. Contact the OIT HelpDesk to request a device be added to the moderate network. Devices connected to smtp.utk.edu must have a static or static DHCP entry in NetReg. 

In an effort to keep the access list current, if your device does not send an email for one year (365 consecutive days), we will contact you to determine if it can be removed from the list.

If an IP address on the allow list sends spam or phishing emails through smtp.utk.edu, it will be removed.


Article ID: 133075
Fri 5/7/21 12:29 PM
Wed 12/15/21 2:28 PM
Microsoft 365