DASH: GetThere Booking Error in DASH

When attempting to book travel in GetThere, you may see a “GetThere Single Sign-On Utility: SAML Error” that prevents booking.  

 

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This can happen when your primary email address in DASH is set to a personal/home email instead of your UT work email, which stops your profile data from syncing correctly into GetThere.  

 

Resolution  

  1. Change your primary email in DASH (see linked Knowledge Base Article) to your work email. This will allow your information to sync with GetThere overnight.  

  1. Wait for the overnight sync.  

  1. Log into GetThere and check your access.  

 

After access is confirmed, you can change your primary email back to your home address if necessary.  

 

If the issue persists, submit a ticket to DASH Support. 

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