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When attempting to book travel in GetThere, you may see a “GetThere Single Sign-On Utility: SAML Error” that prevents booking.
This can happen when your primary email address in DASH is set to a personal/home email instead of your UT work email, which stops your profile data from syncing correctly into GetThere.
Resolution
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Change your primary email in DASH (see linked Knowledge Base Article) to your work email. This will allow your information to sync with GetThere overnight.
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Wait for the overnight sync.
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Log into GetThere and check your access.
After access is confirmed, you can change your primary email back to your home address if necessary.
If the issue persists, submit a ticket to DASH Support.