IT Service Management (ITSM)

Features

Looking for a trouble ticketing system? Does your department have an IT need that is beyond the services that OIT provides to the University of Tennessee? Find out how IT Service Management can help you.

Through this form, you can also submit requests for updates to the OIT ITSM Ticketing Application, including: 

• General Feedback    
• Add/Remove Group Membership 
• Reporting Help
• Task Template
• Add/Update Form Attribute(s)
• Update Client Portal