While an IRIS substitute is beneficial to have, many IRIS users do not have an IRIS substitute set up. If that is the case and this type of situation arises, you should contact your campus/unit IRIS user coordinator about the impacted work item(s) and when it needs to be addressed before the IRIS departmental approver returns to the office. Each campus/unit has at least one assigned IRIS user coordinator who serves as the liaison between the IRIS users on that campus and the IRIS security administrators. Your IRIS user coordinator assists in establishing IRIS access and troubleshooting authorization issues.
As part of this role, the IRIS user coordinator also has the authority to request that a work item be forwarded from one IRIS user’s inbox to another IRIS user’s inbox. If you have not contacted your IRIS user coordinator before and are unsure who you should email, an up-to-date list may be found on the IRIS Administrative Support website.
When you contact your IRIS user coordinator about forwarding a work item that requires immediate attention, you should always include the following information in your email:
- The reason the work item requires forwarding
- Details about the work item to be forwarded, including the unique IRIS number(s) assigned to the work item (e.g., the document number;
- Trip number and UT employee’s personnel number, etc.)
- The NetID of the user who is unavailable
- The NetID of the user who should receive the work item
- Once the work item is forwarded, the recipient will be able to take action on it from his or her own IRIS inbox and continue the approval process.
For additional assistance utilizing IRIS, please visit our instructional documents and videos on the IRIS Help website. You can also submit a help ticket online if you have additional questions.