VPN: Connect to Ivanti Secure Access | Windows or macOS

Overview

Ivanti Secure Access is the client for connecting to the SSL-VPN from a Windows or Mac. These instructions walk you through connecting to the VPN through the desktop client. OIT always recommends uninstalling old versions of the VPN before installing a new version. If you need assistance with uninstalling or reinstalling the VPN, please contact the OIT HelpDesk at (865) 974-9900

Uninstall Ivanti Secure Access 

1. Go to Start > Settings > Apps > Installed Apps.
2. Scroll down the list and uninstall ALL Pulse Secure applications.
3. Once all Pulse Secure applications have been uninstalled, restart your system.
4. After restarting, proceed with installing Secure Access.

Install Ivanti Secure Access

1. Download and install the Ivanti Secure Access application found under the VPN section of the OIT Software Download Site.
2. Once installed, launch Ivanti Secure Access.
3. Select the plus icon to add a new connection.
   Windows:
   
   Mac: 
    
    
4. Give the connection a name, such as "UTK VPN" and enter the server URL: access.utk.edu
   
   Windows:
   
   Mac: 
   
5. Once configured, click Connect.
6. You will be prompted to log in with your NetID and Password, then Duo Two-Factor Authentication. 
7. Windows: Once connected, Ivanti Secure Access Client will appear in your task tray. Selecting the Ivanti Secure Access Client icon, will allow you to turn the UTK VPN off or on, connect, disconnect, cancel, suspend, resume, or extend your VPN session.
    
8. Mac: Once connected, the Ivanti Secure Access Client will appear in your menu bar. Selecting the icon in the upper right corner of your screen will allow you to turn It off or on, connect, disconnect, cancel, suspend, resume, or extend your VPN session.
    
9. To disconnect your VPN session, select Disconnect from the Ivanti Secure Access Client window, task tray, or menu bar shortcut.