Obtaining and Installing Student Malwarebytes


All University of Tennessee students are now eligible for one copy of the standard consumer version of Malwarebytes, provided at no additional cost to the student. Note that the University of Tennessee has no management of nor visibility into these installs, so we will not be able to see anything that is on your computer.  If you need to reinstall Malwarebytes either because you have had to reset your computer or because you got a new computer, you will need to open a ticket with your campus HelpDesk.

How To

  1. Go to https://my.malwarebytes.com/en/edu/email and enter your NetID@vols.utk.edu email, then click Continue.
  2. You will be prompted to enter your full name and create a password. This is to set up a Malwarebytes account, please do not use your NetID password. Click Continue when finished.
  3. You will receive an email with a verification code, enter this code when prompted and click Continue.
  4. You will now be taken to your Malwarebytes account page and a pop-up will give you instructions to activate Malwarebytes on this computer.
    • If you want to activate Malwarebytes on a different computer, close the message and log in to your Malwarebytes account on the computer you want to activate.
    • The login page is https://my.malwarebytes.com/en/login/
  5. Before you install and activate Malwarebytes, it is important to note that only one computer at a time may be activated with this license, and your license will expire after one year.
    • This does not mean you only get to use Malwarebytes for one year. You will simply have to reactivate Malwarebytes with a new license key after one year.
  6. To install Malwarebytes, click the green Download button on your account page. This button might be covered up by a message saying “You can secure another device by sharing your license.” Click Don’t show again to close the message and reveal the green Download button.
  7. Once the Malwarebytes installer finishes downloading, run it and follow the instructions to install Malwarebytes on your computer.
  8. Open Malwarebytes once the install finishes. You will be asked what kind of computer this is, a work or personal machine. Select the appropriate option and continue.
  9. Next, you will be asked whether you want to use the free version of Malwarebytes or the premium one. Select Premium. A text box should appear asking for a license key.
  10. Go back to your browser and click the blue Activate button on your account page to activate your premium license on your computer.
  11. Malwarebytes should open its home page, and is now ready to use. From now on, it will automatically launch when you start up your computer and run in the background. Scans will routinely run in the background by default.


Article ID: 122872
Thu 12/17/20 11:22 AM
Wed 1/6/21 9:38 AM