'Service Invocation Error’ in Banner

Overview

Firefox users receiving a ‘Service Invocation Error’ in Banner. The issue is resolved by using a private window or removing extensions in Firefox. 

Information

Private window in Firefox:

  1. Select the menu button, then New Private Window.
  2. The Private Browsing home page will open in a new window.

Removing extensions in Firefox: 

  1. Select the menu button, then Add-ons > Extensions.
  2. Scroll through the list of extensions, and click the ellipsis (3-dot) icon for the extension you wish to remove and select Remove. It is unknown at this time which extension(s) cause an issue with the Banner system. You may want to try removing extensions one at a time to locate the problem extension. 
  3. If extensions are removed, restart Firefox and try again.
  • Note: If no extensions were installed, uninstall and reinstall Firefox.

Details

Article ID: 119205
Created
Tue 10/27/20 12:24 PM
Modified
Tue 10/27/20 12:29 PM
Environment
Banner