When submitting a Travel Card Increase Request (or other Procurement Card Requests) through Travel and Expenses > > Authorizations, users may encounter issues in which the request appears to be submitted but does not show under Notifications or in the DASH approval workflow. This issue often occurs if the Amount field is not entered correctly.
For the Travel/Procurement Card Request template, the Amount field must always be entered as 0.00, regardless of the type of request selected.
- If a dollar amount is entered, the system will save the request but prevent it from routing into the approval process.
- This can result in confusion where a “Your request has been submitted” pop-up message appears, but the request does not move forward.
Steps to Correctly Submit a Request
- Navigate to Travel and Expenses > Authorizations.
- Click Request Authorization.
- Complete the applicable fields on the Request Authorization page.
- Access the Estimate Expenses page.
- Select the Travel/Procurement Card Request template.
- Select the applicable Type from the dropdown menu.
- In the Amount field, enter 0.00.
- Complete the remaining required fields.
- Click Submit.
- Confirm the request has changed status from Saved to Submitted.
If the issue continues after taking these steps, please contact DASH Support. The UT System Accounts Payable website also includes additional Travel and Expenses training resources.