VPN: Connect to Pulse Secure | Windows or macOS

Overview

Pulse Secure is the client for connecting to the SSL-VPN from a Windows or Mac. These instructions walk you through connecting to the VPN through the desktop client. 

Instructions

1. Download and install the Ivanti Pulse Secure/Junos Pulse application found under the VPN section of the OIT Software Download Site.
2. Once installed, launch Ivanti Pulse Secure/Junos Pulse.
3. Select the plus icon to add a new connection.
   Mac: 
   
4. Give the connection a name, such as "UTK VPN" and enter the server URL: access.utk.edu
   Windows: 
   
   
   Mac: 
   
5. Once configured, click Connect.
6. You will be prompted to log in with your NetID and Password, then Duo Two-Factor Authentication. 
7. Windows: Once connected, Ivanti Secure Access Client will appear in your task tray. Selecting the Ivanti Secure Access Client icon, will allow you to turn the UTK VPN off or on, connect, disconnect, cancel, suspend, resume, or extend your VPN session.
   
8. Mac: Once connected, Ivanti Secure Access Client will appear in your menu bar. Selecting the Pulse Secure icon in the upper right corner of your screen will allow you to turn Pulse off or on, connect, disconnect, cancel, suspend, resume, or extend your VPN session.
   
9. To disconnect your VPN session, select Disconnect from the Ivanti Secure Access Client window, task tray, or menu bar shortcut.