RingCentral: Voicemail Password Resets

Overview

You can reset your RingCentral (RC) voicemail password (PIN) from within your RingCentral account.

Ring Central Voicemail Password/PIN Reset

How do you access RingCentral?

Ring Central Web Portal

1. Log in to https://service.ringcentral.com
2. Navigate to Settings. 
3. Go to User Details > Security.
4. Under Password and PIN, click Change.
RingCentral web portal Settings page showing User Details → Security, with the Password and PIN section visible and the Change button selected to update the voicemail password or PIN.
5. Click Yes on the confirmation message that appears.
6. Enter your new PIN, then re-enter it to confirm. 
RingCentral PIN update screen showing the PIN criteria requirements—digits only, no sequences or repeats, no account information, and 6–10 digits—where the user confirms the change and enters a new PIN.
7. Click Save.

Ring Central Desktop App

  1. Open the Ring Central desktop app.
  2. Click the Settings icon in the lower-left of the window.
  3. Choose Phone in the middle column.
  4. Scroll down and click Edit on the Extension Settings option.
    **Your web browser will open once you click Edit**
  5. Navigate to Settings. 
  6. Go to User Details > General. 
  7. Click Change Password. 
    RingCentral account User Details → General page opened from the desktop app, showing the Change Password button under the Password section, which the user selects to update their RingCentral password.
  8. Click Yes on the confirmation message that appears.
  9. Enter your new PIN, then re-enter it to confirm. 
    RingCentral PIN change screen showing the PIN criteria checklist and fields where the user confirms the change and enters a new PIN twice to save it.
  10. Click Save.

Ring Central Mobile App

  1. Click your profile icon in the upper left corner.
  2. In the Settings section, choose Phone.
  3. Scroll down and select Extension Settings.
  4. Select User Info and scroll down to User Password
  5. Click Change PIN and enter a new PIN in the blanks provided.
  6. Click Save in the upper right corner.

Troubleshooting

When is a password/PIN needed to check my voicemail?

  • A password or PIN is required only when checking your RingCentral voicemail directly from a desk phone.
  • Ring Central users who use the desktop app or mobile app can check voicemails from within the app without a voicemail-specific password/PIN.
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