RingCentral: Voicemail Password Resets

Overview

You can reset your RingCentral (RC) voicemail password (PIN) from within your RingCentral account.

Ring Central Voicemail Password/PIN Reset

How do you access RingCentral?

• I have a RingCentral phone in my office
• I use the RingCentral desktop application on my laptop or desktop
• I use the RingCentral mobile app

Ring Central Web Portal

1. Log in to https://service.ringcentral.com
2. Navigate to Settings. 
3. Go to User Details > Security.
4. Under Password and PIN, click Change.

5. Click Yes on the confirmation message that appears.
6. Enter your new PIN, then re-enter it to confirm. 

7. Click Save.

Ring Central Desktop App

1. Open the Ring Central desktop app.
2. Click the Settings icon in the lower-left of the window.
3. Choose Phone in the middle column.
4. Scroll down and click Edit on the Extension Settings option.
   **Your web browser will open once you click Edit**
5. Navigate to Settings. 
6. Go to User Details > General. 
7. Click Change Password. 
   
8. Click Yes on the confirmation message that appears.
9. Enter your new PIN, then re-enter it to confirm. 
   
10. Click Save.

Ring Central Mobile App

1. Click your profile icon in the upper left corner.
2. In the Settings section, choose Phone.
3. Scroll down and select Extension Settings.
4. Select User Info and scroll down to User Password
5. Click Change PIN and enter a new PIN in the blanks provided.
6. Click Save in the upper right corner.

Troubleshooting

When is a password/PIN needed to check my voicemail?

• A password or PIN is required only when checking your RingCentral voicemail directly from a desk phone.
• Ring Central users who use the desktop app or mobile app can check voicemails from within the app without a voicemail-specific password/PIN.