Xpressions & Ring Central: Voicemail Password Resets

Overview

The university has two voicemail systems, Xpressions and Ring Central. Your voicemail account is set up depending on the phone service you are using for your office phone.

• If your phone account has been migrated to Ring Central, your voicemail will also be in Ring Central.
• If you are not using Ring Central for your phone service, your voicemail will be in Xpressions.

When is a password/PIN needed to check my voicemail?

• A password or PIN is only required to check voicemail when you are using the Xpressions voicemail system OR if you check your Ring Central voicemail directly from a desk phone.
• Ring Central users who use the desktop app or mobile app can check voicemails from within the app without a voicemail-specific password/PIN.

Xpressions Voicemail Password Reset

The OIT HelpDesk can assist with resetting your Xpressions voicemail password. You can either submit a ticket at the link below or connect with us online.

Ring Central Voicemail Password/PIN Reset

You can reset your Ring Central (RC) voicemail password (aka - PIN) from within your Ring Central account.

How do you access Ring Central:

• I have a Ring Central phone in my office
• I use the Ring Central desktop application on my laptop or desktop
• I use the Ring Central mobile app

Ring Central Web Portal

1. Log in to https://service.ringcentral.com
2. Navigate to Settings. 
3. Go to User Details > General. 
4. Click Change Password. 

5. Click Yes on the confirmation message that appears.
8. Enter your new PIN, then re-enter it to confirm. 

9. Click Save.

Ring Central Desktop App

1. Open the Ring Central desktop app.
2. Click the Settings icon in the lower-left of the window.
3. Choose Phone in the middle column.
4. Scroll down and click Edit on the Extension Settings option.
   **Your web browser will open once you click Edit**
5. Navigate to Settings. 
6. Go to User Details > General. 
7. Click Change Password. 
   
8. Click Yes on the confirmation message that appears.
9. Enter your new PIN, then re-enter it to confirm. 
   
10. Click Save.

Ring Central Mobile App

1. Click your profile icon in the upper left corner.
2. In the Settings section, choose Phone.
3. Scroll down and select Extension Settings.
4. Select User Info and scroll down to User Password
5. Click Change PIN and enter a new PIN in the blanks provided.
6. Click Save in the upper right corner.