Xpressions: Accessing Your Voicemail

Overview

The university has two voicemail systems, Xpressions and Ring Central. Your voicemail account is set up depending on the phone service you are using for your office phone.

• If your phone account has been migrated to Ring Central, your voicemail will also be in Ring Central and can be accessed from the Ring Central app.
• If you are not using Ring Central for your phone service, your voicemail will be in Xpressions.

Xpressions can be accessed in two ways, either by phone or online. Follow the instructions below to sign in to the system.

Forgot your password?

The OIT HelpDesk can assist with resetting your Xpressions voicemail password. You can either submit a ticket at the link below or connect with us online.

Accessing Xpressions via Phone

1. Dial 865-946-3600 (off-campus) or 6-3600 (on-campus).
2. Enter your 5-digit phone number, then press #.
3. Enter your Xpressions password, followed by #.

Listen to messages

To listen to your messages, select option ‘3’ from the main menu, then follow the automated prompts.

Change voicemail greeting

There are several types of greetings that can be set up:

• Busy Greeting: Plays for all callers if your line is busy. To change this greeting:
  • From the main menu, press 8, 1, 2, 2, 1. When finished, press * and then #.
• Internal No Answer: Plays for all internal callers if you do not answer the phone. To change this greeting:
  • From the main menu, press 8, 1, 2, 3, 1. When finished, press * and then #.
• External No Answer: Plays for all external callers if you do not answer the phone. To change this greeting:
  • From the main menu, press 8, 1, 2, 4, 1. When finished, press * and then #.
• After Hours Greeting: Plays for all callers after 5pm. To change this greeting:
  • From the main menu, press 8, 1, 2, 5, 1. When finished, press * and then #.
• Alternate Greeting: Plays for all callers and overrides all other greetings. Use this if you only want to record one greeting. To change this greeting:
  • From the main menu, press 8, 1, 3, 1, 1. When finished, press * and then #.

Accessing Xpressions via the Internet

1. Go to access.utk.edu and log in with your NetID and password.
2. Select Xpressions Web Assistant.
3. Enter your credentials:
   • User/Mailbox ID: Your 5-digit phone number
   • Password/PIN: Your voicemail password

Listen to messages

1. Select Mail Client from the menu on the left.
2. Choose Inbox to listen to your messages. 

Forward all incoming calls to voicemail (e.g. when out of office)

1. Select Personal settings from the menu on the left.
2. Choose Voice mail system
3. Scroll through the options to Forward incoming calls
4. Select Forward to this number and enter 63600.
5. Save your changes.

To turn off mail forwarding, choose the Forwarding Off option and save your changes.

Trouble with Receiving Xpressions Email Notifications

The HelpDesk can enable Xpressions Web Assistant Notifications for a requestor by following these internal instructions.

If a requestor is not receiving Xpressions voicemail notifications to their email account, and the HelpDesk confirms that the option is enabled, the requestor will need to email telephoneservices@utk.edu for assistance. They will need to include the phone number for the account and the email address where the notifications should be delivered.

If a requestor needs to change the email address where their Xpressions notifications should be delivered, and the HelpDesk finds that updating this in the Xpressions Web Assistant does not resolve the issue, the requestor will need to email telephoneservices@utk.edu for assistance. They will need to include the phone number for the account and the email address where the notifications should be delivered.